-
All replies
-
Helpful answers
-
Feb 22, 2016 6:40 AM in response to Srhthurmanby judysings,Hi Srhthurman,
Have you ever been able to receive Wi-Fi calls on your iPhone? Some wireless networks do not work with this feature. The resource below provides some basic troubleshooting for Wi-Fi calling.
Make a call with Wi-Fi Calling
To place a Wi-Fi call, you need an iPhone on one of these carriers:
- Canada: Bell, Rogers
- Hong Kong: 3, SmarTone
- United Kingdom: EE, Vodafone
- United States: AT&T, T-Mobile, Sprint
- Saudi Arabia: Zain
- Switzerland: SALT, Swisscom
iPhone 5c and later are capable of Wi-Fi Calling. Check with your carrier on which models are supported.
Place a Wi-Fi call from your iPhone
Turn on Wi-Fi calling in Settings > Phone > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.*
If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.
If you can't turn on Wi-Fi Calling or place a Wi-Fi call, make sure that your carrier offers Wi-Fi Calling. Then, follow these steps if you can't turn on Wi-Fi Calling or make a Wi-Fi call. Wait two minutes before you go from one step to the next.
- Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
- Restart your iPhone.
- Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
- Turn Wi-Fi Calling off and then on again.
- Go to Settings > General > Reset and tap Reset Network Settings.
Last Modified: Feb 17, 2016
Take care,

