Srhthurman

Q: When I'm connected to my home WiFi I cannot receive phone calls. iPhone 6S Plus

While connected to my home WiFi, I cannot receive phone calls. The caller gets an error message, and doesn't have the option to leave a voicemail either. I can make phone calls, but cannot receive them. Help!

iPhone 6s Plus, iOS 9.2.1

Posted on Feb 20, 2016 7:38 PM

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Q: When I'm connected to my home WiFi I cannot receive phone calls. iPhone 6S Plus

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  • by judysings,

    judysings judysings Feb 22, 2016 6:40 AM in response to Srhthurman
    Community Specialists
    Feb 22, 2016 6:40 AM in response to Srhthurman

    Hi Srhthurman,

    Have you ever been able to receive Wi-Fi calls on your iPhone?  Some wireless networks do not work with this feature.  The resource below provides some basic troubleshooting for Wi-Fi calling.

    Make a call with Wi-Fi Calling

    To place a Wi-Fi call, you need an iPhone on one of these carriers:

    • Canada: Bell, Rogers
    • Hong Kong: 3, SmarTone
    • United Kingdom: EE, Vodafone
    • United States: AT&T, T-Mobile, Sprint
    • Saudi Arabia: Zain
    • Switzerland: SALT, Swisscom

    iPhone 5c and later are capable of Wi-Fi Calling. Check with your carrier on which models are supported.

     

    Place a Wi-Fi call from your iPhone

    Turn on Wi-Fi calling in Settings > Phone > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.*

    If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.

     

    If you can't turn on Wi-Fi Calling or place a Wi-Fi call, make sure that your carrier offers Wi-Fi Calling. Then, follow these steps if you can't turn on Wi-Fi Calling or make a Wi-Fi call. Wait two minutes before you go from one step to the next.

    1. Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
    2. Restart your iPhone.
    3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
    4. Turn Wi-Fi Calling off and then on again.
    5. Go to Settings > General > Reset and tap Reset Network Settings.

    Last Modified: Feb 17, 2016

     

    Take care,