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Helpful answers
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Feb 23, 2016 12:15 PM in response to kriste01by jason269,Hi, kriste01.
Thank you for visiting Apple Support Communities.
I understand the controls on your Apple Earphones are not working as expected. You have tried most of the troubleshooting steps that I could recommend and have possibly isolated the issue to your iPhone. There are just a couple more steps in the article that I would go through. These include reaching out to us via step 6.
Cheers
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Feb 23, 2016 1:06 PM in response to kriste01by BNTENTERPRISES,Hey Kriste,
Try this since you have updated to ios 9.2.1
Go> Settings>Music>
Go down to (PLAYBACK) Swipe (SOUNDCHECK) ON
volume limit > (Swipe ON) then move control slider from left to right.
Hope this works for you
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