Hugh_Jarse

Q: iCloud photo library is not downloading all images to my Mac or iPhone

Screen Shot 2016-02-11 at 09.02.45.png

 

I set up iCloud Photo library when it was released to the public, and it has worked very well, apart from the fact that there are about 100 images (out of my library of 5k) that do not download to Photos on either my MacBook Pro or my iPhone 6. have an issue where, for some reason, a fairly large number of photos in my iCloud Photo library are displaying as blank with a small cloud symbol instead of the image. I assumed it was still downloading the files in the background, however, this has been the case for weeks and there is no activity indicated. I have restarted my iPhone, my iPad and my Mac, and done all sorts of other troubleshooting ideas, but they seem to refuse to download. Help!I have all the latest updates installed.

They are dotted throughout my library and do not seem to have anything in common. I assumed it was still downloading the files in the background, however, this has been the case for weeks and there is no activity indicated. I have restarted my iPhone, my iPad and my Mac, and done all sorts of other troubleshooting ideas, but they seem to refuse to download. When I click on one to see it larger it does not come back with an error, but just shows an empty pane.

OS X El Capitan (10.11.3)

Posted on Feb 11, 2016 1:15 AM

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Q: iCloud photo library is not downloading all images to my Mac or iPhone

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  • by léonie,

    léonie léonie Feb 16, 2016 2:10 PM in response to Hugh_Jarse_69
    Level 10 (107,827 points)
    iCloud
    Feb 16, 2016 2:10 PM in response to Hugh_Jarse_69

    I wish there were a way to trigger a new sync.  If you import new photos, edit photos, or delete photos it will try to sync the chances, but just queue these requests until the current sync has been accomplished. if you do not want to start over from scratch the images files that re blocking the sync need to be removed  from the library.

  • by ventureman,

    ventureman ventureman Feb 22, 2016 6:19 PM in response to Hugh_Jarse
    Level 1 (4 points)
    Feb 22, 2016 6:19 PM in response to Hugh_Jarse

    OK: Here is the strangest thing I've seen in a while. I do not generally use Apple Mail; instead I use Microsoft Outlook for Mac. (Don't ask; that's a whole other conversation.) But a couple of days ago, I opened Apple Mail for the first time in months -- and automagically all of the photos that were not downloading to the Photos client started downloading. I didn't change anything, except launching Apple Mail and syncing my message from the server. And I now have 77,427 photos in my local Photos library. Why does opening Apple Mail make the Photos sync with iCloud work? Lord knows; one of the mysteries of the Apple Universe.

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