bgvj

Level 1 (0 points)

Q: Wireless keyboard stopped working but mouse OK. Any ideas pls tks

Wireless keyboard has lost connection although Mouse still OK. Tried new batteries. Should I try Recovery Key?

iMac, iOS 9.2.1

Posted on Feb 20, 2016 10:06 PM

I have this question too

Q: Wireless keyboard stopped working but mouse OK. Any ideas pls tks

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by a brody,

a brody Feb 21, 2016 5:45 PM in response to bgvj
Level 9 (66,882 points)

Classic Mac OS

Feb 21, 2016 5:45 PM in response to bgvj

iOS does not run on iMacs. The Bluetooth menu, if enabled has this icon in the menubar on the upper right hand corner:
If it is not visible, the easiest way to access it is go to Apple menu -> System preferences -> Bluetooth, and check the checkbox to make it visible.
Once visible, you can see the keyboard mentioned in the menu if it is turned on (you'll see a green light for the keyboard on the keyboard that is on when you power it on). Select connect in the keyboard's menu, and be ready to type in the code on the keyboard to pair it with the computer.

In the future, please in the Mac OS X forum unless you really are operating an older Mac. Go to Apple menu -> About This Mac to find your operating system. And look at this tip on where to post:

http://discussions.apple.com/docs/DOC-2463
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by bgvj,

bgvj Feb 23, 2016 12:37 AM in response to a brody
Level 1 (0 points)

Feb 23, 2016 12:37 AM in response to a brody

Thanks for that however whilst wireless keyboard seems to be working it doesnt connect (the mouse does) therefore unable enter password. Green light on keyboard flashes green but can't get any further
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by a brody,

a brody Feb 23, 2016 4:50 PM in response to bgvj
Level 9 (66,882 points)

Classic Mac OS

Feb 23, 2016 4:50 PM in response to bgvj

The batteries may be bad in the keyboard.
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by bgvj,

bgvj Feb 24, 2016 4:39 AM in response to a brody
Level 1 (0 points)

Feb 24, 2016 4:39 AM in response to a brody

Sorry ain't that simple, got new batteries and have a flashing green light indicating its trying to connect. The mouse is OK and I can move the cursor. Unable therefore to enter password to start up computer
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by pokey b,

pokey b Feb 24, 2016 4:46 AM in response to bgvj
Level 3 (674 points)

Desktops

Feb 24, 2016 4:46 AM in response to bgvj

Maybe try some of these tips...

If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support
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