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sejahani
Level 1 (0 points)

Q: I cant install the latest version of iTunes

I cant install the latest version of iTunes from apple website, it is first downloaded to my computer, Asus N56v (windows 8), but when I try to run the installation, it sends this error: there is a problem with this windows installer package, a program required for this install to complete could not be run. contact your support personnel or package vendor.

i easily download other programs with my computer and it is updated as well.

iPhone 6s, iOS 9.2.1

Posted on Feb 21, 2016 9:43 AM

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sejahani

Q: I cant install the latest version of iTunes

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  • by judysings,

    judysings judysings Feb 22, 2016 3:05 PM in response to sejahani
    Community Specialists
    Feb 22, 2016 3:05 PM in response to sejahani

    Hi sejahani,

    It sounds like you are trying to install iTunes for Windows for the first time on your PC.  The resources below will provide some troubleshooting steps for the issues you are having with the installation.  Are you running the 32-bit or 64-bit version of Windows?

     

    Install iTunes for Windows

    Software:

    • Windows 7 or later
    • 64-bit editions of Windows 7 and Windows 8 require the iTunes 64-bit installer; for more information, visit www.itunes.com/download

     

    If you can‘t install or update iTunes for Windows

     

    Take care,

  • by izzyinn1,

    izzyinn1 izzyinn1 Feb 22, 2016 6:12 PM in response to sejahani
    Level 1 (0 points)
    Feb 22, 2016 6:12 PM in response to sejahani

    i am having the exact same problem, im running windows 10 on a 64bit and it comes up with the same problem "there is a problem with this windows installer package, a program required for this install to complete could not be run. contact your support personnel or package vendor."  time after time, I tried the 2 options above with no joy. im not that pc savy so any help is wonderful, thanks.

  • by turingtest2,

    turingtest2 turingtest2 Feb 23, 2016 3:13 AM in response to izzyinn1
    Level 10 (84,964 points)
    iTunes
    Feb 23, 2016 3:13 AM in response to izzyinn1

    Try repairing Apple Software Update from the Programs and Features control panel, then reinstall iTunes.

     

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    tt2

  • by Romel1984,

    Romel1984 Romel1984 Feb 23, 2016 4:19 AM in response to turingtest2
    Level 1 (0 points)
    Feb 23, 2016 4:19 AM in response to turingtest2

    i uninstalled all folders of i tunes and reinstall it and finally the install completed but when i try to launch the application i got that error below 

    Itunes has stopped working and the error details is

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: iTunes.exe

      Application Version: 12.3.2.35

      Application Timestamp: 5673a11b

      Fault Module Name: CoreAudioToolbox.dll

      Fault Module Version: 7.10.5.0

      Fault Module Timestamp: 55e77f8b

      Exception Code: c000001d

      Exception Offset: 00000000005f9630

      OS Version: 6.1.7600.2.0.0.256.1

      Locale ID: 1033

      Additional Information 1: 86a5

      Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

      Additional Information 3: dfea

      Additional Information 4: dfeab024363b2359d9c72f242e5b78fb

  • by turingtest2,

    turingtest2 turingtest2 Feb 23, 2016 5:38 AM in response to Romel1984
    Level 10 (84,964 points)
    iTunes
    Feb 23, 2016 5:38 AM in response to Romel1984

    Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

    • C:\Program Files\Common Files\Apple\Apple Application Support or
    • C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    where the name of the Program Files folder may vary by region.


    Otherwise see my previous post to the thread and repeat the full uninstall reinstall process.


    tt2