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Helpful answers
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Nov 30, 2015 9:24 AM in response to sevin29024by LarryHN,Did you do he restart while the phone was connected to the Mac via USB? That usually resolves this
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Feb 23, 2016 8:41 AM in response to LarryHNby terriergal,Finally! This did it. I've checked numerous threads and for some reason no one mentioned this on them.