HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
Blackhammer07

Q: Having problems turning my phone on

When i plug my phone in it show the battery charging and then it show the apple but it turn right off

iPhone 5s

Posted on Feb 24, 2016 8:25 AM

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Q: Having problems turning my phone on

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  • by gail from maine,

    gail from maine gail from maine Feb 24, 2016 8:28 AM in response to Blackhammer07
    Level 7 (26,148 points)
    iCloud
    Feb 24, 2016 8:28 AM in response to Blackhammer07

    This is the part of the article you linked from that you need to follow:

     

    If your device turns on but gets stuck during start up

    You might see the Apple logo or a red or blue screen for a long time during start up. Try these steps:

    1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help.
    2. While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
    3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.

     

    Best of luck,

     

    GB