Q: my new ipad xl will not restore from my existing apple icloud

Dear Apple Tribe

I purchased an iPad XL about ten days ago. I have been using iCloud with previous iPads and iPhones, so when I started up this new device I chose to restore from a recent backup to the ICloud. Many many attempts have failed - I have received nothing more than the message "can not restore," then a few minutes ago I attempted yet again to restore this device - at which time it indicated there were" no backups to restore from"-so it suggested I set it up as a new iPad - which I do not want to do. I started over and this time is tells me it cannot connect to the Apple Server - what the heck is going on? Also, from my iPhone 6s Plus - I can see this particular iPad on my iCloud. Can anyone help me or offer suggestions?

iPad XL, unknown

Posted on Feb 24, 2016 12:24 PM

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Q: my new ipad xl will not restore from my existing apple icloud

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by Phil0124,

Phil0124 Feb 24, 2016 12:27 PM in response to Cindylee2262
Level 7 (27,397 points)

iPhone

Feb 24, 2016 12:27 PM in response to Cindylee2262

There's no such thing as an iPad XL. There's an iPad Pro if that's what you mean.

With that said, the iPad Pro probably has a version of iOS which is slightly older than the one used to make your most recent backups so it cannot use them directly.

Set the iPad Pro up as a new device, and update iOS to the newest version. Then restore it, and try to select the backup then. Follow the steps in this support document:
If restoring from an iTunes or iCloud backup requires a newer version of iOS - Apple Support
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Q: my new ipad xl will not restore from my existing apple icloud

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by Phil0124,

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