HT205628: If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen

Learn about If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen

shyguy101702

Level 1 (4 points)

iPhone

Q: Apple ID help!

I've been having a lot of trouble with my apple ID. You see, I got a new Apple ID because I forgot my password for it, then of course I forgot my email password for that apple ID. I decided to make a new one with everything set up on it. It seemed to work fine, but then I got to updating. I can't update anything because after I type my current Apple ID password in it says "There has been a billing problem with your previous purchase", then "Press continue to view the billing problem", which I do and it asks for my old Apple ID password in which I cannot answer. Please I need help ASAP it really makes me mad that I cannot update any of my apps after 2 months of trying to fix it.

iPhone 5c, iOS 9.2.1

Posted on Feb 24, 2016 4:07 PM

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Q: Apple ID help!

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by King_Penguin,

King_Penguin Feb 24, 2016 11:52 PM in response to shyguy101702
Level 10 (135,016 points)

iTunes

Feb 24, 2016 11:52 PM in response to shyguy101702

The 'problem with a previous purchase' message means that iTunes wasn't able to collect the money for your last purchase and that you therefore owe them for it - until you've paid off what you owe you won't be able to download anything else (including updates).

If you can't remember your password to the account that you used to buy you can reset it : http://iforgot.apple.com (What to do after you change your Apple ID email address or password - Apple Support)
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HT205628: If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen

Q: Apple ID help!

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by King_Penguin,

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