Rikito1955
Level 1
(0 points)
Q: OSX apps greyed out ???
Hello,
I am running a Macbook Pro 15" under El Capitan 10.11.3. For the past few weeks, whenever, I am trying to use one of the components of the Share menu or button (email this page, airdrop, messages, etc), it never works and most of the menu actions in the Finder or Safari are becoming greyed and unusable ??? I have been googling for solution, but to no avail. Before I decide to reinstall the OSX, could anyone suggest less drastic solution ?
Thanks
R.
PS: Just noticed that the same problem occurs when trying to share pictures from Photos, so the issue really seems to originate from the commands "Share" in the native OSX apps. I am not facing this problem with external apps
MacBook Pro with Retina display, OS X El Capitan (10.11.3)
Linc Davis
Level 10
(208,022 points)
There's a problem with your OS X installation. The simplest way, but not the fastest way, to fix it is to reinstall the OS. Unless you're in a hurry or have metered network access, that's what I suggest, especially since I don't know whether there are other problems with the installation. Please back up all data before reinstalling. You won't need the backup unless something goes wrong.
The advanced shortcut below, if it works, may save you some downtime (and the cost of a multi-gigabyte download, if applicable.)
1. Back up all data.
2. Disconnect all external storage devices.
3. Start up in Recovery mode. Select a language, if prompted. The OS X Utilities screen will appear. One of the options is to install OS X. That's not what you're going to do.
4. This step is only necessary if you use FileVault 2. If you don't know what FileVault is, you're not using it. Go to the next step. Otherwise, launch Disk Utility, then select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
5. Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.
6. Triple-click anywhere in the line below to select it:
chflags -R norestricted /V*/*/S*/*/Caches
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Quit Safari. You'll be returned to the OS X Utilities screen.
From the menu bar, select
Utilities ▹ Terminal
The Terminal application will launch. Paste into the Terminal window by pressing the key combination command-V.
Wait for a new line ending in a hash sign (#) to appear. Quit Terminal to be returned to the main screen.
8. Select
▹ Restart
from the menu bar.
9. This step must be carried out after the restart and while you're logged in as an administrator—not in Recovery mode. If you have only one user account, you are the administrator.
Select and copy this line as in Step 6:
sudo /usr/libexec/xpchelper --rebuild-cache
Paste into a Terminal window as before. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.
If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
10. Do as in Step 9 with this line:
sudo /usr/libexec/*/app_sandbox_cache_builder --rebuild-cache
You can then quit Terminal.
