DrIAK

Q: unable to download my photos and videos from iphine 6 plus to my laptop

I tried all the method online but unable to transfers my photos to my laptop/computer, it say no photos although I have more than 800 photos in my phone. used some software from apple store also to transfer but nothing working.

iPhone 6 Plus, iOS 9.2.1

Posted on Feb 24, 2016 11:11 PM

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Q: unable to download my photos and videos from iphine 6 plus to my laptop

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  • by D.Cohen,

    D.Cohen D.Cohen Feb 24, 2016 11:24 PM in response to DrIAK
    Level 6 (8,424 points)
    Desktops
    Feb 24, 2016 11:24 PM in response to DrIAK

    Since you have an iPhone with iOS 9.2.1 installed, make sure you use iTunes 12.3 or later on your computer. Earlier iTunes versions won't detect your phone and won't sync content with it.

     

    After you update iTunes, check this Apple Support article:

    Sync your iPhone, iPad, or iPod touch with iTunes using USB - Apple Support

  • by léonie,

    léonie léonie Feb 25, 2016 12:59 AM in response to DrIAK
    Level 10 (106,821 points)
    iLife
    Feb 25, 2016 12:59 AM in response to DrIAK
    I tried all the method online but unable to transfers my photos to my laptop/computer, it say no photos although

    How are you transferring?  With iPhoto? With Photos for Mac? With Image Capture?

     

    If you have iCloud Photo Library enabled on your iPhone with the "optimize storage" option, none of these applications on your Mac may see photos on your iPhone, since most the photos will be only in iCloud. In that case download the photos on your Mac from iCloud, or download the full versions of your photos back to your iPhone by disabling "Optimize storage" - if you have enough storage on the iPhone.