ramirog9

Q: I just buy two days ago my apple watch , but the digital crown doesnt´t work

I bougth  two days agothe watch,but from the very begining the crowl doesnt work, What should i do?

Apple Watch, iOS 9.2

Posted on Feb 24, 2016 8:28 PM

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Q: I just buy two days ago my apple watch , but the digital crown doesnt´t work

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Feb 24, 2016 11:46 PM in response to ramirog9
    Level 7 (30,168 points)
    Apple Watch
    Feb 24, 2016 11:46 PM in response to ramirog9

    If your Digital Crown is sticking, it may be due to dirt or debris.

     

    Try following these steps to clean the Digital Crown on your watch:

     

    • Turn off your watch and remove it from the charger.
    • If you have a leather band, remove it from your watch.
    • Hold the Digital Crown under lightly running, warm, fresh water from a tap / faucet for between 10 and 15 seconds.
    • Do not use soaps or any other cleaning products.
    • Continuously turn and press the Digital Crown as the water runs over the small gap in between the Digital Crown and the watch case.
    • Afterwards, dry your watch with a non-abrasive, lint-free cleaning cloth.

     

    More information:

    Get help with the Digital Crown on your Apple Watch - Apple Support

     

    Also try restarting (or, if that doesn't help, force restarting) your watch:

     

    • Restart: press and hold the side button until you see the Power Off slider; drag the slider to turn off; then press and hold the side button until you see the Apple logo.
    • Force restart: press and hold both the side button and Digital Crown for around 10 seconds, until you see the Apple logo.

     

    Otherwise, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch checked under warranty:

     

    https://www.apple.com/support/watch/contact/