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Q: Vodafone iphone 5 sim unlock not working

I have a UK Vodafone iphone5, contacted Vodafone to unlock it and paid their £20 fee.  After 10 days they confirm its unlocked by Apple and provide the following instructions:

 

1. Check the IMEI we have unlocked is correct - done

2. Insert a non-vodafone sim card - done

3. Connect to iTunes and perform a restore - done

 

I've done this now 4 times with the vodafone sim and non vodafone sim that is working in my other iphone. 

 

Error messages on phone: SIM Not Valid

 

Error messages on itunes: The Sim card inserted in this iphone does not appear to be supported.. under the activation policy.. this is not a hardware issue with the iphone.

 

I've contacted vodafone about 10 times now and they are absolutely hopeless, won't be using them ever again.

iPhone 5, iOS 9.2.1

Posted on Feb 24, 2016 11:59 PM

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Q: Vodafone iphone 5 sim unlock not working

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