yaseyase2

Q: The face swap app fails to install on my iPhone 5s but installs on my iPad mini

THe face swap app fails to install on my iPhone 5s but installs on my iPad mini

iPhone 5s, iOS 9.2.1

Posted on Feb 17, 2016 11:55 PM

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Q: The face swap app fails to install on my iPhone 5s but installs on my iPad mini

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  • by pedro d,

    pedro d pedro d Feb 19, 2016 7:59 AM in response to yaseyase2
    Community Specialists
    Feb 19, 2016 7:59 AM in response to yaseyase2

    Hello there, yaseyase2.

     

     

     

    It sounds like you are having issues installing an app from the App Store onto your iPhone 5s. The following Knowledge Base article offers up some great steps for troubleshooting:

     

     

     

    If an app you installed unexpectedly quits, stops responding, or won’t open

     

     

     

    Restart the app

    Close the app and open it again.

    Restart your device

    Turn your device off and back on.

    Check for iOS and app updates

    1. Make sure that you're using latest version of iOS.
    2. Open the App Store and tap Updates.
    3. If updates are available, tap Update All.
    4. If asked, enter your Apple ID password.
    You might need a Wi-Fi connection to update some apps.

    Install another app from the App Store

    Try installing a different app that you don't have on your device. Find a free app from the App Store, and remember to use the same Apple ID that you used to download the app that you're having issues with.

    Delete and reinstall the app

    1. Tap and hold the app until it jiggles.
    2. Tap the  on the app.
    3. Press the Home button.
    4. Go to the App Store and download the app again.
    5. Wait for the app to download, then open it from the Home screen.

    Contact the app developer

    If you see this issue again, contact the app developer for help:
    1. Find the app in the App Store.
    2. Tap the app, then tap Reviews.
    3. Underneath App Store Customer Reviews, tap App Support.

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Kind Regards.

  • by yaseyase2,

    yaseyase2 yaseyase2 Feb 25, 2016 1:28 AM in response to pedro d
    Level 1 (0 points)
    Feb 25, 2016 1:28 AM in response to pedro d

    That didn't really help at all because the app doesn't even install onto my phone. It won't download at all it just fails.

  • by anypats,

    anypats anypats Feb 25, 2016 7:32 AM in response to yaseyase2
    Level 4 (1,791 points)
    Feb 25, 2016 7:32 AM in response to yaseyase2

    Contact the developer to see if there's a known issue when installing onto an iPhone 5s. Also, if you know of anyone else with an iPhone 5s, see if they are able to install it.