benisauser
Level 1 (0 points)

Q: problem with the Appstore

Hi all

I have since a few days the problem, that the app updates where are showed in the App Store on the iPhone does not start, once I press the update button.

Once the update button has been pressed, there is the circle with the point in the middle showing, but no progress indication is visible.

What I have remarked, if I turn off the WLAN on the iPhone, the updates are running.

 

PS: Everything else works very fine if the WLAN is turned on, except the app updates in the App Store as I explain above.

 

I have already try to reboot the iPhone, to reset the Network settings and also to disconnect me from the App Store. Nothing has help.

 

My iPhone 6 64GB is running with IOS 9.2.1 (13D20)

 

thanks for your help

iPhone 6, iOS 9.2.1

Posted on Feb 24, 2016 6:00 AM

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benisauser

Q: problem with the Appstore

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  • by pedro d,

    pedro d pedro d Feb 25, 2016 11:00 AM in response to benisauser
    Community Specialists
    Feb 25, 2016 11:00 AM in response to benisauser

    Hello there, benisauser.

     

     

     

    It sounds like you're having issues with being able to complete updates from the App Store on your iPhone 6. Although you have taken some great steps already, the following Knowledge Base article offers up some great steps to review for troubleshooting as well:

     

     

     

    Resume interrupted iTunes Store downloads

     

     

     

    When you buy music, movies, or TV shows from the iTunes Store, the download might get interrupted. Your download might not finish because:

    • iTunes lost its connection to the Internet.
    • iTunes quit before the download finished.
    • Your iOS device or computer restarted during a download.
    • Your Internet connection was too slow.
    • Another application blocked the download, such as third-party security software or a firewall.
    Learn how to resume a download on an iPhone, iPad, or iPod touch or on your Mac or PC.

    Restart a download on an iPhone, iPad, or iPod touch

    1. Tap iTunes Store.
    2. On your iPhone or iPod touch, tap More at the bottom of the screen. Then tap Downloads.
      On your iPad, tap Downloads.
    3. If prompted, enter your Apple ID and password.
    4. Tap the blue download arrow next to a paused item to resume the download.

    If you can't complete the download on your iOS device, download it in iTunes on your Mac or PC. Then sync it to your iOS device.

    You can also transfer purchases from your iPhone, iPad, or iPod to a computer.

    If you still can't restart your downloads, get more help.

     

    {...}

     

    Get more help

    If you still can't restart your downloads, try the steps below:

    • Restart your iOS device or computer.
    • Check for updates for your Mac or PC and install any software updates. Also, update any security software you might have, such as anti-virus, anti-malware, or firewall.
    • If you use Wi-Fi for Internet access, use a different Wi-Fi network when you download. If you connect to a home network, restart your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. Refer to your router manufacturer's website for information on how to update its firmware.
    • If you're using a Mac or PC, use an Ethernet cable for wired Internet access instead of using Wi-Fi. If the issue persists and you're using iTunes for Windows, learn how to resolve issues between iTunes and security software.

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Kind Regards.

  • by benisauser,

    benisauser benisauser Feb 26, 2016 5:18 AM in response to pedro d
    Level 1 (0 points)
    Feb 26, 2016 5:18 AM in response to pedro d

    Hi

    thanks for your feedback.

    but all this don't solve really my problem.

    and I can't reproduced the step 1 -4 under Restart a download on an iPhone, because, I don't see or don't know what is meaning with the iTunes Store and then to tap more at the bottom of the screen, etc....

     

    The only thing where actually is really working is: download the updates in Tunes on my Mac, and then sync it to my iPhone.

     

    PS: I have 3 other iPhones in my family and on this iPhone everything is working fine with the updates direct in the iPhone, so I don't think that the problem has to do with my router

  • by pedro d,

    pedro d pedro d Feb 26, 2016 2:49 PM in response to benisauser
    Community Specialists
    Feb 26, 2016 2:49 PM in response to benisauser

    Hello again, benisauser.

     

    Thanks for the follow-up and update on your issue. Since the issue persists on this phone, the next steps would be as follows:

     

    iOS: Force an app to close

    If an app is unresponsive and your iPhone, iPad, or iPod touch still reacts to button presses, you can force the app to close:

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it. 

     

    Once that is done, reset the device one more time, and test the issue again:

     

    iOS: Turning off and on (restarting) and resetting

     

    If the issue continues, then backup your device to iTunes, then restore it as new and verify that resolves your issue:

     
    How to erase your iOS device and then set it up as a new device or restore it from backups


    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 

     

    Cheers.