jademart
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Q: My iphone tells me my storage is full, but that's impossible

I have an iPhone 6 with a storage of 128GB. It always told me that I was only using around 30 GB but then suddenly it showed that my storage was full. This is impossible and I don't understand it. I connected my iPhone with iTunes and there it said that 95,61 GB is used for documents and data. I have never seen this section before. I don't know what to do? This must be a mistake.

iPhone 6, iOS 9.2.1

Posted on Feb 24, 2016 7:42 AM

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jademart

Q: My iphone tells me my storage is full, but that's impossible

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  • by alex_h1,

    alex_h1 alex_h1 Feb 25, 2016 11:59 AM in response to jademart
    Community Specialists
    Feb 25, 2016 11:59 AM in response to jademart

    Hello jademart,

    Thanks for using Apple Support Communities.

     

    To get a better idea where your storage is being used on your iPhone, I suggest that you follow through the steps below.

     

    Use your iOS device to check its storage

    Tap Settings > General > Storage & iCloud Usage > Manage Storage. 

    You'll see a list of your apps, and how much storage each one uses. Tap an app for more detailed information about its usage.

     

    Depending on the app, you might be able to delete some of its content, or delete the app and all of its content. If your device is almost full, or you get a Storage Almost Full alert, remove some less-used content.

    Check your storage on your iPhone, iPad, and iPod touch

     

    Cheers.