Calvdon

Q: the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

This happed to me just now, yesterday is still fine, but then it does not sync anymore just now. I've tried deauthorize and authorize again but DID not solve this problem.

 

Screen Shot 2013-09-20 at 15.56.58.png

 

I am using:

iTunes 11.1 on

mid-2011 macbook air running OSX 10.8.5

&

iPhone 5 A1429 32G running iOS7

iPhone 5, iOS 7, itunes 11.1 for mac

Posted on Sep 20, 2013 8:04 AM

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Q: the iPhone could not be synced because this computer is no longer authorised for purchased items that are on this iPhone

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  • by fuminthumin,

    fuminthumin fuminthumin Dec 26, 2015 11:15 AM in response to Calvdon
    Level 1 (0 points)
    Dec 26, 2015 11:15 AM in response to Calvdon

    I had the exact same problem. It looks like some things work for some and other things work for others.

    After hours/days/weeks with this problem, this is what ultimately worked for me.

    Forgive me (experts) if I am dumbing this all down for people... but I could have used the "dumbed down version" a while ago. Hope this helps someone.

     

    My Solution:

    You have to authorize the computer with EVERY apple ID that is used on any of the devices that are being synced.

    So for instance, if you have an apple ID that is used for mainly for the phone but then use an alternate apple ID for family share purchases, then you need to authorize the computer (while in the computer's iTunes app) for BOTH AppleIDs. 

     

    How you do this?

    1. Log into your iTunes app on your computer. 
    2. Go to the menu bar.
    3. Select Store.
    4. Select Authorize this computer.
    5. Plug in the apple ID that is associated with purchase for the iTunes account.
    6. Then, do this exact same thing for any other the apple ID tassociated with your device.  (To avoid accidental charges in iTunes, I just left he billing info blank on my alternate ID set up, so that nothing could be charged).

     

    I have absolutely no idea why you need to do this, but it is what resolved this problem. Nothing else helped. But this did the trick for me.

  • by JohnC57,

    JohnC57 JohnC57 Jan 2, 2016 10:47 PM in response to fuminthumin
    Level 1 (0 points)
    Jan 2, 2016 10:47 PM in response to fuminthumin

    I'll go try this. Haven't been able to get past this computer not authorized message since I adopted my wife's iPhone 5S when she got her new 6S

    for Christmas. I used to have a 4S. Same PC computer nothing else changed.  Grrr.

  • by Sal Alvarado,

    Sal Alvarado Sal Alvarado Feb 25, 2016 5:39 PM in response to john_petrucci
    Level 1 (15 points)
    Feb 25, 2016 5:39 PM in response to john_petrucci

    This did the trick. What an easy fix. I just unselected a ringtone and then "apply" popped up as an option. I hit apply and it allowed me to finish the sync.      

  • by Sal Alvarado,

    Sal Alvarado Sal Alvarado Feb 25, 2016 5:44 PM in response to john_petrucci
    Level 1 (15 points)
    Feb 25, 2016 5:44 PM in response to john_petrucci

    I tried many different solutions but yours is the one that finally worked.  It was a very simple fix. All I did was change one of the ringtones and then the word apply appeared as an option.  I then click the word apply and it allowed me to get can you do the entire sink process. Thanks!    

  • by AlexanderWayne,

    AlexanderWayne AlexanderWayne Aug 1, 2016 6:38 PM in response to john_petrucci
    Level 1 (4 points)
    Photos for Mac
    Aug 1, 2016 6:38 PM in response to john_petrucci

    This works as you said !! Thanks !!!!! That was getting old fast....

  • by bmountain,

    bmountain bmountain Aug 7, 2016 6:28 AM in response to i-BuyTooMuch-MacStuff
    Level 1 (4 points)
    Aug 7, 2016 6:28 AM in response to i-BuyTooMuch-MacStuff

    This was helpful thank you.  Apple at one point was elegant and intuitive, they really do seem to have lost their way.

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