HT201465: Printer and scanner software for El Capitan, Yosemite, and Mavericks
Learn about Printer and scanner software for El Capitan, Yosemite, and Mavericks
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Helpful answers
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Feb 25, 2016 11:14 AM in response to mikefrombellbrookby Kappy,Printer & scanner software available for download for your Mac
Printers not behaving? Reset them and start from scratch | MacIssues
Ask at the HP tech support site. Check the HP site for any updated drivers for your scanner model. I also suggest:
Boot the computer into Safe Mode, then restart normally. This will be slower than a normal startup.
Intel-based Macs: Resetting the System Management Controller (SMC)
Resetting your Mac's PRAM and NVRAM
Repair the Hard Drive and Permissions - El Capitan
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.
Repair
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the indented Macintosh HD entry from the the left side list. Click on the First Aid tab in the toolbar.. If Disk Utility reports any errors that have been fixed, then re-run First Aid until no errors are reported. Wait until the operation completes, then quit Disk Utility and return to the main menu. Select Restart from the Apple menu.
Now, Download and Reinstall OS X El Capitan 10.11.3 Combo Update.
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Feb 26, 2016 5:40 AM in response to mikefrombellbrookby mikefrombellbrook ,Thank you but my scanner still does not work.
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Mar 26, 2016 7:05 AM in response to mikefrombellbrookby Flavio Muscetra,There's no HP G4010 driver available for OSX 10.11.x.
The most updated driver available is for 10.10.x and it does not work with 10.11.x.
The solution for me is booting my Mac with an older version of OSX from an external HDD when I have to use the scanner until a compatible driver with OSX 10.11.x will be released.
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Apr 21, 2016 6:13 AM in response to mikefrombellbrookby Flavio Muscetra,My Macbook Pro after the last software update started to work with HP G4010.
In addition I can see now that on the HP support website, in the drivers section for G4010, there's a new driver compatible with OSX 10.11.
