Bakhita20soares

Q: Photos

Starting from last week, I couldn't upload pictures from Photos to any social media (Facebook or Instagram). I tried to change my profile picture on Viber, it didn't work either. I thought it was because I have 2000 something pictures, so I deleted some but still it doesn't work. What is happening?

iPod touch, iOS 9.2.1

Posted on Feb 26, 2016 11:08 AM

Close

Q: Photos

  • All replies
  • Helpful answers

  • by Axeman1020,

    Axeman1020 Axeman1020 Feb 26, 2016 11:10 AM in response to Bakhita20soares
    Level 6 (14,979 points)
    iPhone
    Feb 26, 2016 11:10 AM in response to Bakhita20soares

    Hi Bakhita20soares

     

    Make sure those apps have access to Photos here:

    Settings > Privacy > Photos

     

    If they do then try:

    Quitting all apps: Double tap the Home button and swipe the app preview page up for each open app

    then

    Force Restart: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)

  • by Bakhita20soares,

    Bakhita20soares Bakhita20soares Feb 26, 2016 11:19 AM in response to Axeman1020
    Level 1 (0 points)
    Feb 26, 2016 11:19 AM in response to Axeman1020

    Hi Axeman1020,

     

    Thank you, but I have tried everything mentioned and the problem is still not solved. I can open Photos from the Apps, but when I choose the picture to be uploaded, the screen just freezes and nothing happens even though I wait for so long. I can still press Home button though. 

  • by Axeman1020,Helpful

    Axeman1020 Axeman1020 Feb 27, 2016 12:11 PM in response to Bakhita20soares
    Level 6 (14,979 points)
    iPhone
    Feb 27, 2016 12:11 PM in response to Bakhita20soares

    Just to be clear, I am not tell you to restart the iPod.

    A force restart is different.

     

    If you the force restart did not work and the apps have permission, then try wiping the iPod and restoring from an iTunes or iCloud backup.

    If that does not work, transfer your photos/videos to your computer then wipe and restore again as a new device as the problem may exist in your backup.

  • by lllaass,Helpful

    lllaass lllaass Feb 27, 2016 12:11 PM in response to Bakhita20soares
    Level 10 (188,994 points)
    Desktops
    Feb 27, 2016 12:11 PM in response to Bakhita20soares

    Try:

    - Reset the iOS device. Nothing will be lost      

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears

    - Reset all settings                            

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    Restore your device from an iCloud or iTunes backup - Apple Support

      - Restore to factory settings/new iOS device.                       

  • by Bakhita20soares,

    Bakhita20soares Bakhita20soares Feb 27, 2016 12:12 PM in response to lllaass
    Level 1 (0 points)
    Feb 27, 2016 12:12 PM in response to lllaass

    This helps! Thank you so much!

  • by Bakhita20soares,

    Bakhita20soares Bakhita20soares Feb 27, 2016 12:13 PM in response to Axeman1020
    Level 1 (0 points)
    Feb 27, 2016 12:13 PM in response to Axeman1020

    That helps! Thank you!

  • by Jman1020,

    Jman1020 Jman1020 Feb 27, 2016 12:18 PM in response to Bakhita20soares
    Level 1 (5 points)
    Feb 27, 2016 12:18 PM in response to Bakhita20soares

    .