HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn on
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Helpful answers
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Feb 26, 2016 1:31 PM in response to Deexiomaraby razmee209,Deexiomara wrote:
I have an iPhone 5 (16GB, iOS 9.2.1) and the screen is frozen/black but I can still hear alerts, ringtones, vibrations etc.
At first, I was on on my phone and the screen suddenly froze so I left it alone and the screen dimmed down (as usual). But when I pressed the home button it wouldn't come on. If I long-pressed the home button, I could still here siri. I tried to tell siri to turn my phone off but of course that didn't work.
I can't force restart it because the on/off button doesn't work! I don't know what to do. I can't restore the iphone on my computer because it needs to be turned off and I can't turn it off.
Your phone doesn't need to be turned off to a restore as new or backup.
You'll need to wait for your battery to drain or get the power button fixed.
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Feb 26, 2016 1:55 PM in response to razmee209by Deexiomara ,Is there no way to switch it off by using my pc/icloud??
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Feb 26, 2016 2:02 PM in response to Deexiomaraby razmee209,Deexiomara wrote:
Is there no way to switch it off by using my pc/icloud??
No. I already told you you're option in my previous reply.