ukjames

Q: Am I due compensation? Apple Watch Skin Burn.

I bought an Apple Watch on the 1st Jan. After charging the watch, I wore it for around 24h. When I took it off I noticed that my skin was burnt (1st Degree Burn) a minor burn under watch sensors. Since contacting Apple, the case was escalated to a Senior IOS person and Apple Engineers whom asked for pictures 3 days later from original contact made on the 2nd of Jan. 8 Days later they asked for more images of me wearing the watch and not. It then took 8 days for a response from the Senior IOS person who was waiting for the Apple Engineers to respond. The result from the Senior IOS person was to read a web link on Apple on how to own an Apple Watch. Throughout all contact with Apple, they suggested I get my money back before the cut-off point.

 

Fast Forward to Today 19/01/16 I took the Apple Watch back to the Curry's Store I bought it from to get my cash back. Spoke to the returns desk manager and he asked why and what reason I wanted to return the Apple Watch, I told him my life story with the Apple Watch and he asked to see the burn mark that occurred between the 1st and 2nd of January and I complied, His response was, omg that's right under the Apple Watch Sensor, are you sure it's not a skin irritation. I then responded by showing him my other wrist that had also worn the Apple Watch that has no markings, skin irritations or burn marks, I also showed him how I wear the watch (correctly) and that I kept it clean. He then agreed that the Apple Watch would have caused the issue of burning my wrist and so Agreed to refund me my money. He was astonished as to what and how Apple customer service responded to my issue. I got my money back, cash. However the inconvenience of all this has cost me time, effort, cash, travel and I got a 1st degree burn and overall disappointment. Am I due compensation.

 

It is important to note that I have had no skin irritations from the watch other than the burn, I have held the watch with both hands, rubbed the watch on my arms, face and legs to see if a reaction occurs and worn it on both wrists with no further problems. Apple Watch Space Grey 42mm Sports Band.

 

J.

Posted on Jan 19, 2016 2:47 PM

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Q: Am I due compensation? Apple Watch Skin Burn.

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  • by Savvyxone,

    Savvyxone Savvyxone Feb 26, 2016 4:43 PM in response to deggie
    Level 1 (0 points)
    Feb 26, 2016 4:43 PM in response to deggie

    I Can discuss what I like here thank you litigation or not makes no difference and as for heart rate sensors here a little information for you my friend..

     

     

    its it's just an led the exact same as a camera flash on any phone and 2 of the LED of the 4 light up when the software is activated , you can use a lot of apps just by putting your finger over a camera flash LED and get the exact same results, there's plenty of android apps around that prove that, best off not commenting any more about what I am speaking about as you have no clue as to what I am referring to.

  • by deggie,

    deggie deggie Feb 26, 2016 4:46 PM in response to Savvyxone
    Level 9 (54,434 points)
    Feb 26, 2016 4:46 PM in response to Savvyxone

    No, I'm pleased to say I don't know what you are talking about as it makes no sense whatsoever. And no it is not just the same as an LED light.

     

    You never said what your doctor said about the burn. Will it require surgery? Hospitalization?

  • by Savvyxone,

    Savvyxone Savvyxone Feb 26, 2016 4:51 PM in response to deggie
    Level 1 (0 points)
    Feb 26, 2016 4:51 PM in response to deggie

    OK explain to me in detail why it is not the same as an LED light please in detail and I will tell you more if you can't prove me wrong on what I have said I won't be commenting on this post anymore as your replies are silly as you clearly have no engineering background if you don't know how a simple heart rate can be taken using an LED bulb and some simple coding

  • by deggie,

    deggie deggie Feb 26, 2016 4:53 PM in response to Savvyxone
    Level 9 (54,434 points)
    Feb 26, 2016 4:53 PM in response to Savvyxone

    You do know that LED's emit light in different spectrums and different temperatures, right?

     

    So what is your engineering degree in and where are you working using this degree? And what was the doctors diagnosis?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Feb 27, 2016 9:15 AM in response to deggie
    Level 9 (58,404 points)
    iPhone
    Feb 27, 2016 9:15 AM in response to deggie

    deggie wrote:

     

     

    So what is your engineering degree in and where are you working using this degree? And what was the doctors diagnosis?

    And it needs to be an actual medical doctor, not some pseudo doctor (e.g. naturopath or homeopath).

  • by KiltedTim,

    KiltedTim KiltedTim Feb 27, 2016 9:20 AM in response to Savvyxone
    Level 9 (54,952 points)
    iPhone
    Feb 27, 2016 9:20 AM in response to Savvyxone

    Savvyxone wrote:

     

    you have no clue as to what I am referring to.

    Apparently, neither do you.

  • by Suzie118,

    Suzie118 Suzie118 Mar 19, 2016 8:43 AM in response to ukjames
    Level 1 (0 points)
    Mar 19, 2016 8:43 AM in response to ukjames

    I've come late to this forum, but just a few thoughts. Firstly, any electronic device can go wrong and overheat. iPhones often do. So I'm guessing that a VERY few Apple watches may develop a fault. Secondly, any time I've given myself a 1st degree burn, it has hurt, and I have felt the heat. That's what my nerve endings are for. Not just a bit red, but actually painful, both at the time and afterwards. So if it doesn't hurt at the time and it doesn't hurt afterwards, it's not a 1st degree burn. It may be an irritation, a reaction to something in the watch or strap material, and as someone's already pointed out, you'd have to have prolonged contact for this to show up. Last point - stuff happens, and some people will have a skin reaction to a variety of materials. That's the way it is, and you can't get compensation for it, although a nice company (Curry's seem to be nice) will take the product back if it doesn't suit you. Incidentally, to get compensation, you have to prove that you have sustained injury that is uncontestably due to the product in question (not just what you think, so you'll need medical reports), and that said injury has caused you quantifiable monetary/quality of life type loss, i.e. you lost income, had to pay medical fees, or you're permanently scarred. I think ukjames did well to have his money returned, but that's really the end of the story.

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