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jdnurse2011

Q: itunes

when i try and force a restart it does but the itunes logo and charger icon are still showing up on the screen. how can i get it to let me into the phone?

iPhone 6, iOS 9.2.1

Posted on Feb 26, 2016 6:50 PM

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Q: itunes

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  • by Philly_Phan,

    Philly_Phan Philly_Phan Feb 26, 2016 6:56 PM in response to jdnurse2011
    Level 6 (13,576 points)
    iPhone
    Feb 26, 2016 6:56 PM in response to jdnurse2011

    A C&P is appropriate here...

     

    If it has NEVER been jailbroke, here are some standard repair procedures:

     

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

     

    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod/iPhone and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod/iPhone.  Again, say "yes."

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod/iPhone.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.

  • by jdnurse2011,

    jdnurse2011 jdnurse2011 Feb 26, 2016 6:59 PM in response to Philly_Phan
    Level 1 (0 points)
    Feb 26, 2016 6:59 PM in response to Philly_Phan

    the slide button never shows up when I hold both buttons...just turns black then shows the same image on the screen

  • by LACAllen,

    LACAllen LACAllen Feb 26, 2016 10:45 PM in response to jdnurse2011
    Level 5 (4,894 points)
    iCloud
    Feb 26, 2016 10:45 PM in response to jdnurse2011

    That's what the phone is supposed to do.

     

    When you do this with the phone attached to your PC running iTunes, what message comes up on the iTunes screen?