Q: Sometimes when I open an app suddenly the apple symbol shows and phones gets locked and I have to enter the passcode again.

I have an iphone 6s Plus, with I.O.S 9.2.1 and Sometimes when I open an app suddenly a white screen with apple symbol shows and phone gets locked and I have to enter the passcode again even in my setting I have set to ask passcode after 4 hours.

iPhone 6s Plus, iOS 9.2.1

Posted on Feb 27, 2016 5:21 AM

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Q: Sometimes when I open an app suddenly the apple symbol shows and phones gets locked and I have to enter the passcode again.

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by Allen A,

Allen A Feb 28, 2016 1:08 PM in response to Benny19374
Community Specialists

Feb 28, 2016 1:08 PM in response to Benny19374

Hi Benny19374,

I understand that your iPhone appears to be restarting itself while in use, as indicated by the fact that you're being prompted by the passcode once it comes to. The article linked below details what to do should your iPhone exhibit this behavior.
If your iOS device restarts or displays the Apple logo unexpectedly
https://support.apple.com/en-us/HT203899

All my best.
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by Malcolm J. Rayfield,

Malcolm J. Rayfield Feb 28, 2016 5:50 PM in response to Benny19374
Level 5 (7,945 points)

Feb 28, 2016 5:50 PM in response to Benny19374

Is it always the same app?
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Q: Sometimes when I open an app suddenly the apple symbol shows and phones gets locked and I have to enter the passcode again.

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by Allen A,

by Malcolm J. Rayfield,

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