RikButt

Q: i just did a software update in El Capitan 12.11.3, the computer (a macbook air) will not allow me to log on to my account, it does not recognize my password. i can however log in as a guest with no issues.

I just did a software update in El Capitan 12.11.3 on my macbook air and now can not log onto my computer. My profile is there but it will no recognize my password.I can log in as a guest , in fact that is how i am using it now.

MacBook Air (11-inch Late 2010), OS X El Capitan (10.11.3)

Posted on Feb 27, 2016 9:30 AM

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Q: i just did a software update in El Capitan 12.11.3, the computer (a macbook air) will not allow me to log on to my account, it doe ... more

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  • by Kappy,Apple recommended

    Kappy Kappy Feb 27, 2016 9:35 AM in response to RikButt
    Level 10 (271,328 points)
    Desktops
    Feb 27, 2016 9:35 AM in response to RikButt
  • by Linc Davis,

    Linc Davis Linc Davis Feb 27, 2016 10:59 AM in response to RikButt
    Level 10 (208,000 points)
    Applications
    Feb 27, 2016 10:59 AM in response to RikButt

    Can you unlock the Security & Privacy preference pane with the administrator name and password?

  • by RikButt,

    RikButt RikButt Feb 29, 2016 4:18 PM in response to Kappy
    Level 1 (3 points)
    Feb 29, 2016 4:18 PM in response to Kappy

    I am logged in as Guest... i have no admin rights and can not change passwords.

  • by Kappy,Apple recommended

    Kappy Kappy Feb 29, 2016 9:11 PM in response to RikButt
    Level 10 (271,328 points)
    Desktops
    Feb 29, 2016 9:11 PM in response to RikButt

    Reinstall El Capitan Without Erasing the Drive

     

    Make sure you have a current backup before proceeding.

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.

     

    Repair

     

    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the indented Macintosh HD entry from the the left side list.  Click on the First Aid tab in the toolbar.. If Disk Utility reports any errors that have been fixed, then re-run First Aid until no errors are reported. Wait until the operation completes, then quit Disk Utility and return to the main menu. Select Restart from the Apple menu.

     

    Reinstall OS X: Select Reinstall OS X and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless and more reliable.

     

    If this does not install 10.11.3, then do this: Download and Reinstall OS X El Capitan 10.11.3 Combo Update.