HT204187: If Mail on your Mac keeps asking for your password

Learn about If Mail on your Mac keeps asking for your password
Dana1228

Q: I updated my aol password on aol online.  the mac will not accept or recognize the new password even though I can logon to aol with that password.

Mail will not connect to my AOL account even though i just updated it online with AOL successfully.

Mac Pro, OS X Mavericks (10.9), iPhoto

Posted on Feb 26, 2016 7:06 AM

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Q: I updated my aol password on aol online.  the mac will not accept or recognize the new password even though I can logon to ao ... more

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  • by pedro d,

    pedro d pedro d Feb 27, 2016 12:23 PM in response to Dana1228
    Community Specialists
    Feb 27, 2016 12:23 PM in response to Dana1228

    Hello there, Dana1228.

     

    It sounds like you've done some great troubleshooting on your Mac Pro, trying to get your AOL mail account setup in your Mail application. The following Knowledge Base article offers up some additional steps and recommendations to review:

     

    If you can’t send or receive email on your Mac

     

    If you still can’t send or receive email

    1. Make sure that you installed the latest Mac software updates, especially if the issue occured immediately after installing a previous update.
    2. In OS X El Capitan, you might see a status icon and brief error message in the upper-right corner of the Mail window, beneath the Search field. The message might say “Network Offline” or “Login Failed,” for example. Click the message to see more details about the issue.
    3. Check your connection in Mail Connection Doctor. It might be able to tell you more about the issue.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.