JessicaMendenhall1994
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Q: iMessage issues. On wifi. Won't send messages

iMessage won't work. I've looked at every forum online. But it never notifies when I have text, then I have to send an iMessage as an SMS.I'm on wifi, even went to ATT and it's an apple problem because I can still call people and do normal things in my Phone. Only issue is iMessage. I've tried everything. HELP?!

iPhone 6, iOS 9.2.1

Posted on Feb 27, 2016 7:19 PM

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JessicaMendenhall1994

Q: iMessage issues. On wifi. Won't send messages

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  • by judysings,

    judysings judysings Feb 29, 2016 6:58 AM in response to JessicaMendenhall1994
    Community Specialists
    Feb 29, 2016 6:58 AM in response to JessicaMendenhall1994

    Hi JessicaMendenhall1994,

    It sounds like you are asking about three issues regarding your Messages app on your iPhone.  First, you are unable to send Messages while on Wi-Fi.  Second, when you send a Message to another iPhone user, it is sent as an SMS text (green) instead of an iMessage (blue).  And finally, you are not receiving notifications when you receive a message.  Is that right?

    Jessica, have you tested to see if the issues persist when using different wireless networks?   Try restarting your modem and router if the issue is with your primary wireless network. Test using cellular data instead of Wi-Fi.  

    The resource below provides some basic troubleshooting steps for the Messages app.  I've highlighted a few key items from the article here.  Click to see complete details:

    If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

    1. Make sure that you’re connected to the Internet through cellular data or Wi-Fi.
    2. Go to Settings > Messages. Check that the type of message that you're trying to send is turned on (iMessage, SMS, MMS, or Group messaging):

     

    Restart your device and check for updates

    1. Restart your device.
    2. Check for a carrier settings update.
    3. Check for an iOS software update.

     

    The resource below will provide some troubleshooting steps to address the issue you are having with Notifications for your Messages app:

    Use Notifications on your iPhone, iPad, and iPod touch

     

    Take care,