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Feb 28, 2016 11:15 AM in response to владислав545by Kappy,Forgot Lock or Restrictions Passcode, Need to Restore Your Device: Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2.Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
Forgotten Restrictions Passcode Help
1. iPad,iPod,iPod Touch Recovery Mode
2. About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
If none of the above work for you, then:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
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Feb 28, 2016 12:10 PM in response to Kappyby владислав545,I do not remember your icloud and password from him, if you give your phone a photo of the box and from it, you can help me to reset it?
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Feb 28, 2016 12:19 PM in response to владислав545by gail from maine,Only someone who knows the iCloud ID and password can remove the Activation Lock. If it is your ID and you don't remember it, then use the FORGOT APPLE ID to recover it. If it is someone else's iCloud ID and password, then unless you can contact them and get that information, you are stuck with a inaccessible device.
If you were the original purchaser, and you have the original proof of purchase sales receipt, you can take it to an Apple Store and they would be able to help. But only if you have the original sales receipt for the new device.
Sorry, but there is no way around this. The Activation Lock is an Anti-theft & Security protection that cannot be bypassed.
Best of luck,
GB
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Feb 28, 2016 12:22 PM in response to gail from maineby владислав545,I am the first owner, gave it to me, of course the check is not present, there is a box of it, and all the instructions you need, then Apple will unlock?
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Feb 28, 2016 12:58 PM in response to владислав545by gail from maine,Not likely. They require proof of purchase. A box does not prove anything.
But not sure why you can't use the iForgot link to retrieve your information? If it is you ID, then you should be able to.
If you can't for some reason, then at this point, all you can do is take it in with anything you might have that shows you are the original owner, and see what they will do. They may be able to help you and they may not. There is no way for us to know from here.
Best of luck,
GB