HT201813: Mac OS X v10.5, 10.6: About the Parental Controls Internet content filter

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Q: OS X El Capitan:  Parental Controls NOT working


Using a managed account, and selecting "only allow these websites", when managed/ or Admin user logs out and then back in and parental controls are opened by ADMIN account, "try to limit access to adult websites" is selected.  MBP restarted, ADMIN goes back into managed account and selects only allow...and same thing happens....also if I enter specific websites that are NOT to be accessed at all under "Custom" these websites disappear next logging from ADMIN or Managed account.....Parental Controls worked fine with Yosemite....Can anyone help?

Posted on Oct 29, 2015 1:45 PM

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Q: OS X El Capitan:  Parental Controls NOT working

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  • by Feste Ainoriba,

    Feste Ainoriba Feste Ainoriba Feb 1, 2016 3:52 AM in response to kimberly254
    Level 1 (9 points)
    Safari
    Feb 1, 2016 3:52 AM in response to kimberly254

    Kimberly254,

    The stepwise process you outlined worked for me when I followed it exactly.

    Thanks for sharing.

  • by W4RH34D,

    W4RH34D W4RH34D Feb 1, 2016 12:01 PM in response to kimberly254
    Level 1 (8 points)
    Video
    Feb 1, 2016 12:01 PM in response to kimberly254

    Kimberly254, are you using simple finder as well?  Please let me know if you experience any of the following: duplicate applications, missing icons, missing application folder icon, duplicate applications with missing icons.

  • by kimberly254,

    kimberly254 kimberly254 Feb 1, 2016 12:12 PM in response to W4RH34D
    Level 1 (8 points)
    Feb 1, 2016 12:12 PM in response to W4RH34D

    I'm sorry im not nor have i ever tried simple finder so i cant offer anything iin regard to that

  • by kerrrypacker,

    kerrrypacker kerrrypacker Feb 3, 2016 9:22 PM in response to kimberly254
    Level 1 (0 points)
    Feb 3, 2016 9:22 PM in response to kimberly254

    It does not work if you do it as a guest!!!!!! You have to set up a new user and make sure that the new user has Parental Control. If you do it this way it will work just fine. I have no idea why the 'Guest' always goes back to the default, it is a glitch and it seems Apple Care have no idea either so creating a new user is there current work around.

  • by ottoo,

    ottoo ottoo Feb 8, 2016 11:16 AM in response to kerrrypacker
    Level 1 (0 points)
    Feb 8, 2016 11:16 AM in response to kerrrypacker

    Creating a new parent managed account seems to work, but it's a mess if you wish to add control to an existing account.

     

    We want to limit time to animaljam.com, yet AnimalJam doesn't have a time limit setting under their Parental Dashboard. So we set up a new account named Play with a time allotment and allowed all access, including anialjam.com.

     

    We want to leave the existing account, with a separate time allotment for school work, etc., yet limit any access to animal jamb.com. For Firefox, I locked it down with an extension. For Safari, well I was able to lock out use of the Safari app. (Weird. Can limit the app, but not web site.) So, we're functional, for now.

     

    After restart and Log Out/in, we'll see.

     

    I may resort to creating another managed account, and migrating everything (bookmarks, saved passwords, documents) over to the additional new managed account.

  • by oralbertr,

    oralbertr oralbertr Feb 24, 2016 9:15 AM in response to ottoo
    Level 1 (0 points)
    Mac App Store
    Feb 24, 2016 9:15 AM in response to ottoo

    You all are wasting time keeping complaining here, Apple doesn't read this forum. To get parental control fixed in 10.11 you'll have to file a bug with Apple development and keep following up on it until it's fixed. The same has happened with 10.10 - when it was released parental controls were broken. I filed a bug and kept following  up on it until they finally got it fixed in 10.10.3 beta. Got to https://bugreport.apple.com/  to file bug ticket with detailed instructions on how to replicate the issue. Keep updating your ticket asking for progress status. If/When Apple gets a few tickets like this, then they would consider it to be a real problem that needs to be addressed. Might take a couple of months, but they will fix it.

     

    -albertr

  • by W4RH34D,

    W4RH34D W4RH34D Feb 24, 2016 9:24 AM in response to oralbertr
    Level 1 (8 points)
    Video
    Feb 24, 2016 9:24 AM in response to oralbertr

    If I had time for that I would do that.  I would actually pay someone to get it done, LOL.  Who has some spare time?  Set up a paypal page.  Let's get this handled.

  • by oralbertr,

    oralbertr oralbertr Feb 24, 2016 9:21 AM in response to W4RH34D
    Level 1 (0 points)
    Mac App Store
    Feb 24, 2016 9:21 AM in response to W4RH34D

    All it takes is about 5 to 10 minutes (depending on your typing speed) to file a bug report with Apple and maybe a couple of minutes per week to keep following up on it. Hardly any burden.

     

     

    -albertr

  • by LukeLindblom,

    LukeLindblom LukeLindblom Feb 24, 2016 9:22 AM in response to W4RH34D
    Level 1 (32 points)
    Desktops
    Feb 24, 2016 9:22 AM in response to W4RH34D

    I have emailed them directly. Left feedback. Everything. I'm still CONSTANTLY leaving feedback. For months. They just don't feel like fixing it I guess. But if I got $1 to my PayPal account every time I leave feedback, I'd probably have $100.

  • by LukeLindblom,

    LukeLindblom LukeLindblom Feb 24, 2016 9:23 AM in response to oralbertr
    Level 1 (32 points)
    Desktops
    Feb 24, 2016 9:23 AM in response to oralbertr

    Ok. I just did it with my developer account.

  • by pinkstones,

    pinkstones pinkstones Feb 24, 2016 9:34 AM in response to LukeLindblom
    Level 5 (4,209 points)
    Safari
    Feb 24, 2016 9:34 AM in response to LukeLindblom

    LukeLindblom wrote:

     

    I have emailed them directly. Left feedback. Everything. I'm still CONSTANTLY leaving feedback. For months. They just don't feel like fixing it I guess. But if I got $1 to my PayPal account every time I leave feedback, I'd probably have $100.

     

    You don't know how many people have left feedback about it.  Let's say for argument's sake, 10 people have left feedback about this.  Is Apple, a company with hundreds of millions of customers worldwide, going to spend time fixing an issue 10 people have?  Probably not.  Constantly leaving feedback, essentially spamming them with complaints, isn't going to make them act any faster, if they act at all.

  • by D. Keldsen,

    D. Keldsen D. Keldsen Feb 28, 2016 12:17 PM in response to kimberly254
    Level 1 (0 points)
    Feb 28, 2016 12:17 PM in response to kimberly254

    Same experience here.  I have a laptop needs to be limited for students to use it in school.  IF I use parental controls, a logout or reboot destabilizes the system taking it to the most restrictive, unusable parental controls.  The 'switch and wait' sequence above is what I did on my own...to disable parental controls.  THAT works. The controls themselves, which have worked for multiple releases, broke in El Capitan. 

  • by Király,

    Király Király Mar 13, 2016 10:22 PM in response to D. Keldsen
    Level 6 (9,824 points)
    Mac OS X
    Mar 13, 2016 10:22 PM in response to D. Keldsen

    I HAVE A SOLUTION.

     

    1. Log out of all managed accounts and log in to an admin account.
    2. In System Preferences -> Accounts, select the managed account (e.g. the user "foo"), and press the "-" button at the bottom.
    3. Select "Don't change the home folder" and then click "Delete user".
    4. Re-create the user in System Preferences -> Accounts.
    5. Go to System Preferences -> Parental Controls and reconfigure the desired settings.
    6. Navigate with Finder to the /Users folder. You will find a "foo" folder, and a "foo (deleted)" folder. Delete the "foo" folder, and rename the "foo (deleted)" folder to "foo".

    All of the above restored parental control functionality for my managed users where it hadn't been working before.

  • by Tailslide,

    Tailslide Tailslide Mar 18, 2016 9:35 AM in response to jetseller
    Level 1 (0 points)
    Mar 18, 2016 9:35 AM in response to jetseller

    Parental controls have been broken since Yosemite came out.  We have two identical macbooks with Mavericks.. upgraded one and the parental controls stopped working.. took it into the apple store in 2014 and they were unable to fix it so I'm skeptical they are unaware of the problem.   Didn't upgrade the second laptop until a month ago when we had a hardware problem and now the hardware problem is fixed but surprise now it's parental controls don't work either.

     

    My advice is to wipe the machines and install Mavericks until they can sort this out.. it's what I plan to do.

    Not a lot of compelling reasons to upgrade anyways.

     

    The sad thing is that we switched from a windows laptop because of the parental controls and now Windows seems to have better controls.

     

    Greg

  • by W4RH34D,

    W4RH34D W4RH34D Mar 18, 2016 9:39 AM in response to Tailslide
    Level 1 (8 points)
    Video
    Mar 18, 2016 9:39 AM in response to Tailslide

    Well you can run windows through parallels and only be out another couple hundred bucks.  When OSX is back to what you like you can then go back for free. 

     

    Doesn't work the other way around though, does it?

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