Dan and Mark

Q: Why won't my apps update. They just show the paused symbol. Also not letting my download a new app.

My apps requiring updates will not update when I try to. They just display pause symbol and don't update. I also tried downloading a new app and it just won't. Running newest update on an iPhone 5s

iPhone 5s, iOS 9.2

Posted on Mar 1, 2016 2:13 AM

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Q: Why won't my apps update. They just show the paused symbol. Also not letting my download a new app.

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  • Helpful answers

  • by CellarDwellr,

    CellarDwellr CellarDwellr Mar 1, 2016 2:31 AM in response to Dan and Mark
    Level 4 (1,212 points)
    Mar 1, 2016 2:31 AM in response to Dan and Mark

    Hello,

     

    Please try the steps in this article: Resume interrupted iTunes Store downloads - Apple Support

     

    Restart a download on an iPhone, iPad, or iPod touch

    1. Tap iTunes Store.
    2. On your iPhone or iPod touch, tap More at the bottom of the screen. Then tap Downloads.
      On your iPad, tap Downloads.
    3. If prompted, enter your Apple ID and password.
    4. Tap the blue download arrow next to a paused item to resume the download.
  • by D.Cohen,

    D.Cohen D.Cohen Mar 1, 2016 2:46 AM in response to Dan and Mark
    Level 6 (8,424 points)
    Desktops
    Mar 1, 2016 2:46 AM in response to Dan and Mark

    Hey! Make sure your Internet connection is fine.

     

    Turn your device off and back on. If this doesn't help, sign out from your account and sign back in.

     

    Also, you can try resetting your settings.

    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings