samplehumanbeing

Q: Magic Mouse 2 loses connectivity/discoverability

Has anyone solved the problem of Magic Mouse 2 not being discoverable after having been used for 2 days?

MacBook Pro, OS X El Capitan (10.11.3), mid 2012 macbook pro

Posted on Feb 28, 2016 9:25 PM

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Q: Magic Mouse 2 loses connectivity/discoverability

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  • by pedro d,

    pedro d pedro d Mar 1, 2016 9:03 AM in response to samplehumanbeing
    Community Specialists
    Mar 1, 2016 9:03 AM in response to samplehumanbeing

    Hello there, samplehumanbeing.

     

     

     

    It sounds like you're having issues with your Magic Mouse 2 not being recognized by your Mac. The following Knowledge Base article offers up some great recommendations for troubleshooting:

     

     

     

    If your Apple wireless mouse, keyboard, or trackpad aren‘t working as expected

     

     

     

    Your device isn't recognized by your Mac

    Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

    Make sure your wireless mouse, keyboard, or trackpad is turned on

    The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED will briefly light up. On the Magic Mouse 2, green will be visible.

    The Magic Keyboard and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (you'll see green). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Pressing the button activates a green LED on the top of the device, near the button.

    When you turn these devices on, they will appear as Connected in the Bluetooth section of System Preferences. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it has been paired with your Mac.

    Make sure your device has been set up to work with your Mac

    Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.

    Make sure Bluetooth is turned on

    Choose Apple menu > System Preferences > Bluetooth and make sure that Bluetooth is turned on.

    Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

     

    Bluetooth menu iconBluetooth status
    BT iconBluetooth turned on, but there are no devices connected to the Mac. See the Make sure the wireless mouse or keyboard is turned on section of this article.
    BT iconBluetooth turned on and at least one wireless device is connected.
     When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries.
    BT iconBluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select "Turn Bluetooth On"
    BT iconBluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.

     

    Make sure your devices are charged

    Magic Mouse 2, Magic Keyboard, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

    To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Cheers.