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qll5wbg

Q: I am trying to reset my iPhone but am having no suscess can you help me?

I am trying to reset my iPhone but I am having no success. For some reason I cannot get to the restore section. Please help?

iPhone 5

Posted on Mar 1, 2016 3:05 PM

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Q: I am trying to reset my iPhone but am having no suscess can you help me?

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  • by roaminggnome,

    roaminggnome roaminggnome Mar 1, 2016 3:07 PM in response to qll5wbg
    Level 10 (96,899 points)
    Mar 1, 2016 3:07 PM in response to qll5wbg

    Are you trying to reset or restore?

     

    Please explain what you re trying to do.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 1, 2016 3:09 PM in response to qll5wbg
    Level 9 (57,254 points)
    iPhone
    Mar 1, 2016 3:09 PM in response to qll5wbg

    A reset is nothing more than a reboot, by holding the sleep/wake and home buttons until you see the Apple logo and then releasing. Then you ask about a restore section. Not sure exactly what you are trying to do.

     

    If you are trying to restore from the computer and iTunes, the restore button is on the Summary page after you select the iPhone in iTunes. There is a restore, and a restore backup. They perform two different tasks.

     

    If you are trying to do something from the phone itself, you go to Settings>General>Reset, and from there, you can reset network setting, reset All Settings, or you can Erase All Content and Settings, which will wipe the phone and get you back to the Setup assistant, so you could restore an iCloud backup.

     

    Can you explain more of what you are trying to do?