HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod
Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
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All replies
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Helpful answers
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Mar 1, 2016 11:16 AM in response to adamoftimeby turingtest2,Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device. - Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
tt2
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Mar 1, 2016 8:42 PM in response to turingtest2by adamoftime,I did what you said - Now on iTunes it says If you are experiencing problems with your iPod, you can restore its original settings by clicking Restore iPod. Then it says iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes. The serial number there says n/a where it did have the number before. My iPod touch has a picture of the connector then an upward arrow and then a disc with iTunes symbol on it and will not do anything else. What in the world is going on?
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Mar 2, 2016 5:00 AM in response to adamoftimeby turingtest2,Disconnect the the iPod and restart it. Reboot the computer. Will it connect to iTunes now?
tt2
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Mar 2, 2016 7:12 AM in response to turingtest2by adamoftime,Still does not work. Says the same thing. I don't understand that when I plug the iPod touch to the computer that on iTunes it has a picture of an iPod but no serial number in the rectangle portion that says iPod recovery mode.
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Mar 2, 2016 12:05 PM in response to adamoftimeby turingtest2,This is Apple's support page for a device in recovery mode: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support. Presumably iTunes isn't able to read the serial number at this point in time.
tt2
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Mar 2, 2016 12:24 PM in response to turingtest2by adamoftime,It seems to me that the iPod touch would need to be back to the way it was originally. (factory). I do believe everything is gone from the iPod touch since it wont stay on and I cannot get anything on it. What do you think? I should have left it alone since I was able to at least see and listen to my music but not sync anything new. Now nothing at all. It does say it is in recovery mode but must restore.
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Mar 2, 2016 12:43 PM in response to adamoftimeby turingtest2,Presumably you have backed up this device to iTunes or iCloud relatively recently?
tt2
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Mar 2, 2016 2:34 PM in response to adamoftimeby turingtest2,Then after restoring the device back to factory state you can restore your backup to it.
tt2
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Mar 2, 2016 3:30 PM in response to turingtest2by adamoftime,That is a problem. I can't get it to restore back to factory state. Just keeps saying it is in recovery mode and must restore.
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Mar 2, 2016 3:37 PM in response to adamoftimeby turingtest2,Try the DFU restore mode as described here: http://www.payetteforward.com/how-to-put-iphone-dfu-mode/ The method should be the same for an iPod touch.
tt2
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Mar 2, 2016 3:57 PM in response to turingtest2by adamoftime,Did what you said and screen on iPod touch is black but device is not showing up on iTunes.
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Mar 2, 2016 4:37 PM in response to adamoftimeby turingtest2,Is the device shown in device manager?
If so can you update the driver as given in my first post to this thread?
tt2
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Mar 3, 2016 6:44 AM in response to turingtest2by adamoftime,I sent you a reply but looks like you didn't receive it. Yes the device is shown in device manager. But when I get to the point that I click Let me pick from a list of device drivers on my computer and after I click that it says Apple Recovery (iBoot) USB Driver and not Apple Mobile Device Driver. What should I do next? Click next or not?