Faxri99

Q: Keyboard error

Hi everyone. There is a problem with my keyboard. My keyboard worksy in recovery mode but when it full launchs it does not works. Light flashes but it does not work.  May be there is something qrong with drivers i do not know. If you know how to fix it please help me.

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Feb 29, 2016 9:51 PM

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Q: Keyboard error

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  • by alex_h1,

    alex_h1 alex_h1 Mar 2, 2016 8:53 AM in response to Faxri99
    Community Specialists
    Mar 2, 2016 8:53 AM in response to Faxri99

    Hello Faxri99,

    Thanks for using Apple Support Communities.

     

    I see that your keyboard works in OS X Recovery, but not when booted to normal OS X.  Since we know the keyboard works, I'd like you to get started by booting your computer in safe mode.

     

     

    1. Choose Apple menu > Shut Down.

    2. After your Mac shuts down, wait 10 seconds, then press the power button.

    3. Immediately after you hear the startup tone, hold down the Shift key.

       

      You should press the Shift key as soon as possible after you hear the startup tone, but not before.

    4. Release the Shift key when you see the gray Apple logo and progress indicator.

    To leave safe mode, restart your Mac again, but don’t hold down any keys during startup.

    OS X El Capitan: Start up in safe mode

     

    Take care,
    Alex H.