HT204939: Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC
Learn about Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC
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Helpful answers
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Mar 2, 2016 11:10 AM in response to deborah483by Niel,Click here and ask the iTunes Store staff for assistance.
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Mar 2, 2016 11:12 AM in response to deborah483by Phil0124,You can cancel your subscription as shown in the link you came from. If you need to request a refund, you'll need to talk to iTunes Billing directly, but remember all sales are final as per the TOS of the Apple Music service so they are under no obligation to refund you the money.
https://www.apple.com/support/itunes/account/
Click on "Get Account Support", and follow the prompts to get to an iTunes Billing representative to discuss your options.