aliendays
Level 1 (0 points)

Q: Macbook Air restarted suddenly for the first time

So, today I was just browsing the internet (Firefox) and using Spotify and my computer asked to restart because of a problem. I'm a Mac user since forever and the computer never restarted itself. I sent the diagnostic and data usage to Apple but I don't remember what it was about. Now I'm checking Console and I can see a Panic Report related to Kernel. What's going on? Is it a hardware of software problem? I have a Time Machine backup just in case.

 

My computer is a 2015 Macbook Air running El Capitan 10.11.13

MacBook Air, El Capitan

Posted on Feb 26, 2016 6:43 PM

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aliendays

Q: Macbook Air restarted suddenly for the first time

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  • Helpful answers

  • by judysings,Helpful

    judysings judysings Mar 2, 2016 4:54 PM in response to aliendays
    Community Specialists
    Mar 2, 2016 4:54 PM in response to aliendays

    Hi aliendays,

    I understand you experienced a kernel panic on your Mac, and are wanting to know what caused it.   Without a little more information from the panic report or knowing what you found in the Console app, I can't really tell you.  However, I can give you some basic information here regarding kernel panics and some troubleshooting steps to address them.  You're already doing the most important step by keeping your Mac backed up with Time Machine.  

    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

     

    Take care,

  • by Barney-15E,

    Barney-15E Barney-15E Feb 28, 2016 2:09 PM in response to aliendays
    Level 9 (50,488 points)
    Mac OS X
    Feb 28, 2016 2:09 PM in response to aliendays

    If it doesn't recurr, it may have been just something went astray.

    If it happens again, or you just want to investigate further, post the panic log.

    Open Console app.

    If the list of log files isn't a howling, click the show log list button.

    CLick the disclsure triangle next to System Diagnostic Reports to display the log entries for that header.

    SElect the topmost log whose name begins with kernel

    SElect all of the text after Anonymous UUID, copy, then paste it into a reply here.

  • by aliendays,

    aliendays aliendays Mar 2, 2016 4:55 PM in response to Barney-15E
    Level 1 (0 points)
    Mar 2, 2016 4:55 PM in response to Barney-15E

    Thanks, here's the log content:

     

     

     

     

     

     

    Fri Feb 26 23:18:35 2016

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff80173f076b): "soclose: NOFDREF"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.30.4/bsd/kern/uipc_ socket.c:1263

    Backtrace (CPU 0), Frame : Return Address

    0xffffff90d66eb970 : 0xffffff8016edf792

    0xffffff90d66eb9f0 : 0xffffff80173f076b

    0xffffff90d66eba40 : 0xffffff8017417664

    0xffffff90d66eba60 : 0xffffff7f999a336c

    0xffffff90d66ebb50 : 0xffffff7f9999feed

    0xffffff90d66ebc80 : 0xffffff801739600b

    0xffffff90d66ebcc0 : 0xffffff80173f27bc

    0xffffff90d66ebe30 : 0xffffff80173cfcb6

    0xffffff90d66ebe60 : 0xffffff80173c9787

    0xffffff90d66ebf00 : 0xffffff80173c95be

    0xffffff90d66ebf60 : 0xffffff801742a731

    0xffffff90d66ebfb0 : 0xffffff8016ff0a36

          Kernel Extensions in backtrace:

             com.apple.nke.applicationfirewall(163.0)[113F310F-1904-3F41-A206-1D275BF7A397]@ 0xffffff7f9999e000->0xffffff7f999a5fff

     

    BSD process name corresponding to current thread: socketfilterfw

     

    Mac OS version:

    15D21

     

    Kernel version:

    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

    Kernel slide:     0x0000000016c00000

    Kernel text base: 0xffffff8016e00000

    __HIB  text base: 0xffffff8016d00000

    System model name: MacBookAir7,2 (Mac-937CB26E2E02BB01)

     

    System uptime in nanoseconds: 22730751854335

    last loaded kext at 22716353079245: com.apple.driver.AppleMikeyHIDDriver    124 (addr 0xffffff7f99a19000, size 20480)

    last unloaded kext at 20166928497248: com.apple.driver.usb.AppleUSBHostCompositeDevice    1.0.1 (addr 0xffffff7f99a06000, size 28672)

    loaded kexts:

    com.apple.driver.AppleMikeyHIDDriver    124

    com.apple.iokit.IOBluetoothUSBDFU    4.4.3f4

    com.apple.filesystems.smbfs    3.0.0

    com.apple.driver.AudioAUUC    1.70

    com.apple.driver.AGPM    110.20.22

    com.apple.driver.ApplePlatformEnabler    2.6.0d0

    com.apple.driver.X86PlatformShim    1.0.0

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleOSXWatchdog    1

    com.apple.driver.AppleUpstreamUserClient    3.6.1

    com.apple.driver.AppleGraphicsDevicePolicy    3.7.7

    com.apple.driver.AppleHDA    272.51.3

    com.apple.driver.pmtelemetry    1

    com.apple.iokit.IOUserEthernet    1.0.1

    com.apple.driver.AppleIntelBDWGraphics    10.1.2

    com.apple.driver.AppleLPC    3.1

    com.apple.iokit.IOBluetoothSerialManager    4.4.3f4

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.4.3f4

    com.apple.driver.AppleIntelBDWGraphicsFramebuffer    10.1.2

    com.apple.driver.AppleBacklight    170.8.8

    com.apple.driver.AppleMCCSControl    1.2.13

    com.apple.driver.AppleSMCLMU    208

    com.apple.driver.AppleCameraInterface    5.41.0

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AppleHV    1

    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

    com.apple.driver.AppleThunderboltIP    3.0.8

    com.apple.driver.AppleUSBCardReader    3.7.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

    com.apple.BootCache    38

    com.apple.driver.AppleTopCaseHIDEventDriver    86

    com.apple.iokit.IOAHCIBlockStorage    2.8.5

    com.apple.driver.AppleAHCIPort    3.1.8

    com.apple.driver.AirPort.Brcm4360    1020.17.1a1

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleACPIButtons    4.0

    com.apple.driver.AppleRTC    2.0

    com.apple.driver.AppleHPET    1.8

    com.apple.driver.AppleSMBIOS    2.1

    com.apple.driver.AppleACPIEC    4.0

    com.apple.driver.AppleAPIC    1.7

    com.apple.nke.applicationfirewall    163

    com.apple.security.quarantine    3

    com.apple.security.TMSafetyNet    8

    com.apple.driver.usb.IOUSBHostHIDDevice    1.0.1

    com.apple.driver.usb.AppleUSBHostCompositeDevice    1.0.1

    com.apple.kext.triggers    1.0

    com.apple.driver.DspFuncLib    272.51.3

    com.apple.kext.OSvKernDSPLib    525

    com.apple.iokit.IOSurface    108.0.1

    com.apple.driver.AppleGraphicsControl    3.12.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.4.3f4

    com.apple.iokit.IOBluetoothFamily    4.4.3f4

    com.apple.driver.AppleHDAController    272.51.3

    com.apple.iokit.IOHDAFamily    272.51.3

    com.apple.iokit.IOAudioFamily    204.3

    com.apple.vecLib.kext    1.2.0

    com.apple.AppleGraphicsDeviceControl    3.12.6

    com.apple.iokit.IOAcceleratorFamily2    205.1

    com.apple.driver.AppleBacklightExpert    1.1.0

    com.apple.iokit.IONDRVSupport    2.4.1

    com.apple.driver.AppleSMBusController    1.0.14d1

    com.apple.driver.X86PlatformPlugin    1.0.0

    com.apple.driver.IOPlatformPluginFamily    6.0.0d7

    com.apple.iokit.IOGraphicsFamily    2.4.1

    com.apple.iokit.IOSerialFamily    11

    com.apple.driver.AppleSMC    3.1.9

    com.apple.driver.CoreCaptureResponder    1

    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.7

    com.apple.iokit.IOUSBMassStorageDriver    1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.7

    com.apple.driver.usb.AppleUSBHub    1.0.1

    com.apple.driver.CoreStorage    517.20.1

    com.apple.driver.AppleMultitouchDriver    304.10

    com.apple.driver.AppleHIDTransport    5

    com.apple.driver.AppleHIDKeyboard    181

    com.apple.driver.AppleHSSPIHIDDriver    41.7

    com.apple.iokit.IOAHCIFamily    2.8.1

    com.apple.driver.AppleThunderboltDPInAdapter    4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily    4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2

    com.apple.driver.AppleThunderboltNHI    4.0.4

    com.apple.iokit.IOThunderboltFamily    5.1.0

    com.apple.iokit.IO80211Family    1110.26

    com.apple.driver.mDNSOffloadUserClient    1.0.1b8

    com.apple.iokit.IONetworkingFamily    3.2

    com.apple.driver.corecapture    1.0.4

    com.apple.driver.AppleHSSPISupport    41.7

    com.apple.driver.AppleIntelLpssSpiController    2.0.59

    com.apple.driver.AppleIntelLpssGspi    2.0.59

    com.apple.driver.AppleIntelLpssDmac    2.0.59

    com.apple.driver.usb.AppleUSBXHCIPCI    1.0.1

    com.apple.driver.usb.AppleUSBXHCI    1.0.1

    com.apple.iokit.IOUSBFamily    900.4.1

    com.apple.iokit.IOUSBHostFamily    1.0.1

    com.apple.driver.AppleUSBHostMergeProperties    1.0.1

    com.apple.driver.AppleEFINVRAM    2.0

    com.apple.driver.AppleEFIRuntime    2.0

    com.apple.iokit.IOHIDFamily    2.0.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    300.0

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.driver.AppleKeyStore    2

    com.apple.driver.AppleMobileFileIntegrity    1.0.5

    com.apple.driver.AppleCredentialManager    1.0

    com.apple.driver.DiskImages    417.2

    com.apple.iokit.IOStorageFamily    2.1

    com.apple.iokit.IOReportFamily    31

    com.apple.driver.AppleFDEKeyStore    28.30

    com.apple.driver.AppleACPIPlatform    4.0

    com.apple.iokit.IOPCIFamily    2.9

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.Libm    1

    com.apple.kec.pthread    1

    com.apple.kec.corecrypto    1.0

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

    Bluetooth: Version 4.4.3f4 16616, 3 services, 19 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Air, Apple Inc., 27.2

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

    USB Device: USB 3.0 Bus

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    Serial ATA Device: APPLE SSD SM0256G, 251 GB

    Model: MacBookAir7,2, BootROM MBA71.0166.B09, 2 processors, Intel Core i5, 1,6 GHz, 4 GB, SMC 2.27f2

    Network Service: Wi-Fi, AirPort, en0

    Graphics: Intel HD Graphics 6000, Intel HD Graphics 6000, Built-In

  • by BobHarris,

    BobHarris BobHarris Mar 2, 2016 6:47 PM in response to aliendays
    Level 6 (19,633 points)
    Mac OS X
    Mar 2, 2016 6:47 PM in response to aliendays

    http://www.macrumors.com/2016/02/26/apple-to-fix-spotify-kernel-panic-os-x/