MariafromUSA

Q: Bluetooth - Apple Magic Mouse

After reinstalllation and with the new bluetooth software installed my mouse stopped to work Please let me know if there is a way to have the old bluetooth version so I can use the mouse.

I appreciate your answer

Maria

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Jan 29, 2016 3:12 AM

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Q: Bluetooth - Apple Magic Mouse

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  • by jeremy_v,

    jeremy_v jeremy_v Jan 30, 2016 11:51 AM in response to MariafromUSA
    Community Specialists
    Jan 30, 2016 11:51 AM in response to MariafromUSA

    Hi Maria,
     

    Thanks for visiting Apple Support Communities.
     

    It sounds like your Magic Mouse stopped working after you reinstalled OS X.
     

    First, be sure to install all the available software updates for your Mac--How to get software updates for your Mac.
     

    Next, try pairing your Magic Mouse with your MacBook Pro again using the steps below from Set up your Apple wireless devices:

    Earlier Apple wireless devices
     

    Use a wired mouse or trackpad, or the built-in trackpad if you're using a Mac notebook, and follow these steps to set up your earlier Apple wireless devices (like the Apple Wireless Keyboard, Magic Mouse, and Magic Trackpad):
     

    1. Make sure your device is powered on.
       
    2. If the LED is blinking, your device is in Discoverable Mode. If the LED is steady, your device is paired with another item. Unpair the device, turn it off, and start again.
       
    3. In the menu bar of your Mac, choose the Bluetooth icon, then choose Open Bluetooth Preferences.
       
    4. Your Mac scans for available Bluetooth devices.
       
    5. When your device appears in the Bluetooth Preference Pane, click Pair. 


    You can find additional steps to troubleshoot your Magic Mouse in If your Apple wireless mouse, keyboard, or trackpad aren't working as expected.
     

    Sincerely. 

  • by MariafromUSA,

    MariafromUSA MariafromUSA Mar 2, 2016 5:19 PM in response to jeremy_v
    Level 1 (5 points)
    iWork
    Mar 2, 2016 5:19 PM in response to jeremy_v

    I realize that the mouse is not turning on it means the green light does not turn on.

    I change the batteries but still not working. Not sure what happened I was using and suddenly it stops to work. As I did an update I was wondering if the new bluetooth software  was the reason but in fact the reason is that the mouse is not turning on.

    If someone can let me know what could be happened and if there is a way to resolve tat

    I appreciate Maria

  • by seventy one,

    seventy one seventy one Mar 3, 2016 12:27 AM in response to MariafromUSA
    Level 6 (15,140 points)
    Peripherals
    Mar 3, 2016 12:27 AM in response to MariafromUSA

    When you removed the old batteries to change them, were they smelly, dirty, mis-shapen or in any way unusual?   If this were the case it may be that the contact points inside the compartment are soiled, preventing contact and thereby, the green light.

     

    Turn the mouse off and remove the batteries.   With a cardboard nail file, gently rub the contact points.   Dampen (not wet) a Q Tip with some white vinegar or alcohol.   Apply the Q Tip to the contact points and the new batteries you would have removed.    Leave for twenty minutes, then insert the batteries and test again.     Once the green light is working you know you have power.

  • by MariafromUSA,

    MariafromUSA MariafromUSA Mar 9, 2016 8:32 PM in response to seventy one
    Level 1 (5 points)
    iWork
    Mar 9, 2016 8:32 PM in response to seventy one

    In fact the batteries looked ok. I follow the instructions in regards to use a nail file pressing on metal part to remove any dust caused by batteries leak. Not sure if I should  do it in both extremities it means on both sides Positive and Negative.

    I did on metal part that is exposed but I did gently and replaced wit new Batteries .

    After all the mouse did not turn on.

    If you can let me know why I appreciate.

    Maria