Q: Apple Configurator 2 - iPads Resetting themselves randomly
Hello, I have recently setup an configured 43 iPad Mini 2's using Apple Configurator 2. This was a pain in itself but I finally got them all setup and working as they I wanted.
A nightmare has since started to unravel. Some iPads have decided to reset themselves randomly, at different times, and are at the 'Get Started' apple screen. Thus wiping all my restricted an pre configured options. The common message I have received is that they were working all day, then put onto charge / locked screen. They have returned to the iPad and it's somehow reset itself.
I have tried to find out why this is happening but finding it very difficult, possible answers are:
- Passcode entered incorrectly too many times triggering the iPad clean out
- An apple update is 'Accepted' by the user, downloaded in the background then installed whilst they weren't using it. Triggering the iPad to wipe itself.
This could explain the random resetting, the amount of time taken to download the update may be quicker / slower on some of the devices. There was one report saying the website I pre-installed was running really slow...this could have been due to the download. - Hardware issue
Sadly that is all I can offer, my gut feeling says the update it the cause of this. But an update should not wipe all my pre-configured information if it is in a supervised state. I am almost 100% certain I ticked the option to not allow updates...maybe I am wrong.
Just a side note, I downloaded and updated all the iPads to the latest iOS before they were sent out (this was last Friday).
Has anyone else experienced this?
iPad Mini, iOS 9.1
Posted on Dec 2, 2015 3:13 AM