David2021
Level 1 (0 points)

Q: There is something wrong with my mac

so lately my mac has been running slow so when i restarted it my user wouldn't startup it would boot to just a blank background so i created another user and it works normally but I can't access my data now ive tried resetting nvram smc run disk utility nothing works

MacBook Pro, OS X Yosemite (10.10.4)

Posted on Mar 3, 2016 4:20 AM

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David2021

Q: There is something wrong with my mac

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  • Helpful answers

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 3, 2016 5:56 AM in response to David2021
    Level 10 (207,963 points)
    Applications
    Mar 3, 2016 5:56 AM in response to David2021

    This procedure will delete certain temporary and cache files. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

    Please back up all data.

    Triple-click anywhere in the line below on this page to select it:

    /var/folders

    Right-click or control-click the highlighted line and select

              Services ▹ Open

    from the contextual menu.* A folder with the odd name "folders" should open.

    Inside "folders" are several subfolders, each with a two-character name. Drag all the subfolders except the one named "zz" to the Trash. Don't delete the subfolder named "zz". You'll be prompted for your administrator login credentials.

    Restart the computer and empty the Trash.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

  • by David2021,

    David2021 David2021 Mar 3, 2016 6:52 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 3, 2016 6:52 AM in response to Linc Davis

    didn't work

  • by Linc Davis,

    Linc Davis Linc Davis Mar 3, 2016 6:54 AM in response to David2021
    Level 10 (207,963 points)
    Applications
    Mar 3, 2016 6:54 AM in response to David2021

    How did you create another user if you couldn't boot? What backups do you have?

  • by David2021,

    David2021 David2021 Mar 3, 2016 7:00 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 3, 2016 7:00 AM in response to Linc Davis

    I Went into safemode then created one from guest mode

  • by Linc Davis,

    Linc Davis Linc Davis Mar 3, 2016 7:15 AM in response to David2021
    Level 10 (207,963 points)
    Applications
    Mar 3, 2016 7:15 AM in response to David2021

    Can you log in to your own account in safe mode? What about backups?

  • by David2021,

    David2021 David2021 Mar 3, 2016 7:17 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 3, 2016 7:17 AM in response to Linc Davis

    No I can't log in to my account in safemode, And sadly I don't have backups

  • by Linc Davis,

    Linc Davis Linc Davis Mar 3, 2016 7:33 AM in response to David2021
    Level 10 (207,963 points)
    Applications
    Mar 3, 2016 7:33 AM in response to David2021

    If you want to preserve the data on the startup drive, and there is not already a current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about changes to the data since the last backup, you can skip this step.

    There are several ways to back up a Mac that is not fully functional. You need an external hard drive or other storage device to hold the data.

    1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

    If you use FileVault 2, then you must first unlock the startup volume. Select its icon ("Macintosh HD," unless you gave it a different name.) It will be nested below another disk icon, usually with the same name. Select Unlock from the File menu. Enter your login password when prompted.

    2. If Method 1 fails because of disk errors, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

    3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. If one Mac has Thunderbolt and the other has FireWire, you need a FireWire cable and an adapter. A Retina MacBook (2015 or later model) with a USB-C port can also be started in target disk mode and connected to another Mac using a USB cable and another adapter.

    Use the working Mac to copy the data to another drive.

    This technique won't work with USB (except on a Retina MacBook), Ethernet, Wi-Fi, or Bluetooth. Note that a Retina MacBook Pro (with Thunderbolt) is different from a Retina MacBook, and it can't be connected to another Mac via USB in target disk mode.

    4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • by David2021,

    David2021 David2021 Mar 3, 2016 7:38 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 3, 2016 7:38 AM in response to Linc Davis

    Uhm okay and after i back it up??

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 3, 2016 8:15 AM in response to David2021
    Level 9 (52,303 points)
    Mac OS X
    Mar 3, 2016 8:15 AM in response to David2021

    Download and post an Etrecheck report:

     

    http://etrecheck.com/

     

    Ciao.

  • by David2021,

    David2021 David2021 Mar 3, 2016 8:38 AM in response to OGELTHORPE
    Level 1 (0 points)
    Mar 3, 2016 8:38 AM in response to OGELTHORPE

    EtreCheck version: 2.9.8 (258)

    Report generated 2016-03-03 18:32:23

    Download EtreCheck from https://etrecheck.com

    Runtime 5:14

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Computer is too slow

    Description:

    my computer has been slow lately

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,1

        1 2.6 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 705

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1440 x 900

        NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 153.00 GB (76.56 GB free)

            Macintosh HD (disk1) / : 595.93 GB (173.17 GB free) - one error Drive failure!

                Core Storage: disk0s2 596.30 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Microsoft Microsoft¬Æ Nano Transceiver v1.0

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/hosts - Count: 1

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Unknown Files: ⓘ

        /Library/LaunchDaemons/SwitchboardService.plist

        One unknown file found. [Check files]

     

    Kernel Extensions: ⓘ

            /Applications/SurfEasy VPN.app

        [not loaded]    com.surfeasy.tun (1.0 - 2015-03-06) [Support]

     

            /Library/Application Support/VirtualBox

        [loaded]    org.virtualbox.kext.VBoxDrv (5.0.0 - 2015-07-14) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.0 - 2015-07-14) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.0 - 2015-07-14) [Support]

        [loaded]    org.virtualbox.kext.VBoxUSB (5.0.0 - 2015-07-14) [Support]

     

            /Library/Extensions

        [not loaded]    com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7 - 2016-02-28) [Support]

        [loaded]    com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10 - 2016-02-28) [Support]

        [loaded]    com.karios.driver.DuetDisplay (1 - SDK 10.10 - 2016-02-28) [Support]

        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7 - 2016-02-28) [Support]

        [loaded]    com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8 - 2016-02-28) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-02-28) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.1 - 2016-02-28) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.1 - 2016-02-28) [Support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.97 - 2016-02-28) [Support]

        [not loaded]    com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7 - 2016-02-28) [Support]

        [not loaded]    com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7 - 2016-02-28) [Support]

     

    Startup Items: ⓘ

        FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    164 Apple tasks

        [running]    67 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    156 Apple tasks

        [running]    85 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    cn.com.zte.usbswapper.plist (2009-06-15) [Support]

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2012-09-30) [Support]

        [failed]    com.avast.secureline.update-agent.plist (2015-08-04) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [running]    com.hp.productresearch.plist (2012-01-16) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist [Support]

        [failed]    com.rim.BBAlbumArtCacher.plist (2013-06-25) [Support]

        [running]    com.rim.BBLaunchAgent.plist (2015-03-11) [Support]

        [running]    com.rim.PeerManager.plist (2015-05-26) [Support]

        [running]    com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist (2015-05-20) [Support]

        [not loaded]    com.splashtop.streamer-for-root.plist (2014-05-07) [Support]

        [failed]    com.splashtop.streamer-for-user.plist (2014-05-07) [Support]

        [failed]    com.teamviewer.teamviewer.plist (2016-02-28) [Support]

        [failed]    com.teamviewer.teamviewer_desktop.plist (2016-02-28) [Support]

        [failed]    com.wyse.MacCompanion.plist (2013-06-25) [Support]

        [loaded]    org.glimmerblocker.installer.plist (2015-08-04) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    SwitchboardService.plist (2015-03-14) [Support]

        [running]    cn.com.zte.PPPMonitor.plist (2009-02-09) [Support]

        [loaded]    com.BlueStacks.AppPlayer.bstservice_helper.plist (2015-12-03) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2012-09-30) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-01-29) [Support]

        [loaded]    com.allocinit.camtwistassistant.plist (2014-07-13) [Support]

        [loaded]    com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2016-02-11) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [running]    com.rim.BBDaemon.plist (2015-03-11) [Support]

        [not loaded]    com.rim.nkehelper.plist (2013-09-17) [Support]

        [running]    com.rim.tunmgr.plist (2015-05-26) [Support]

        [loaded]    com.rockysandstudio.WUHelper.plist (2015-06-14) [Support]

        [failed]    com.splashtop.streamer-daemon.plist (2014-05-07) [Support]

        [failed]    com.splashtop.streamer-srioframebuffer.plist (2014-05-07) [Support]

        [failed]    com.spotflux.Spotflux.tun.plist (2016-01-20) [Support]

        [loaded]    com.surfeasy.ShieldService.plist (2015-03-08) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-09-30) [Support]

        [failed]    com.teamviewer.teamviewer_service.plist (2016-02-28) [Support]

        [failed]    com.wyse.PocketCloud.plist (2013-06-25) [Support]

        [not loaded]    org.virtualbox.startup.plist (2015-07-14) [Support]

     

    User Login Items: ⓘ

        None

     

        [loaded]    412 Apple tasks

        [running]    176 Apple tasks

     

    Internet Plug-ins: ⓘ

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2014-02-02) Check version

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-17) [Support]

        OVSHelper: 1.1 (2012-08-01) [Support]

        Default Browser: 601 - SDK 10.11 (2016-02-08)

        Unity Web Player: UnityPlayer version 4.6.4f1 - SDK 10.6 (2015-04-04) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2015-08-04) [Support]

        FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

        DivXBrowserPlugin: 2.2 (2012-08-01) [Support]

        QuickTime Plugin: 7.7.3 (2016-02-08)

        Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

        DirectorShockwave: 12.0.3r133 - SDK 10.6 (2013-06-27) [Support]

     

    3rd Party Preference Panes: ⓘ

        DivX (2012-08-01) [Support]

        Fan Control (2015-10-24) [Support]

        Flash Player (2016-01-29) [Support]

        GlimmerBlocker (2015-08-04) [Support]

        Tuxera NTFS (2012-05-02) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             7%    kernel_task

             5%    WindowServer

             2%    hidd

             1%    mds

             1%    fontd

     

    Top Processes by Memory: ⓘ

        867 MB    kernel_task

        713 MB    mdworker(17)

        418 MB    ocspd

        311 MB    com.apple.WebKit.WebContent(2)

        188 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        1.50 GB    Free RAM

        6.50 GB    Used RAM (1.42 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 3, 2016, 06:30:38 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-183038_[redacted] .crash

            /usr/local/bin/PocketCloudService

        Mar 3, 2016, 06:30:28 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-183028_[redacted] .crash

        Mar 3, 2016, 06:30:17 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-183017_[redacted] .crash

        Mar 3, 2016, 06:30:07 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-183007_[redacted] .crash

        Mar 3, 2016, 06:29:57 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182957_[redacted] .crash

        Mar 3, 2016, 06:29:47 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182947_[redacted] .crash

        Mar 3, 2016, 06:29:37 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182937_[redacted] .crash

        Mar 3, 2016, 06:29:27 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182927_[redacted] .crash

        Mar 3, 2016, 06:29:17 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182917_[redacted] .crash

        Mar 3, 2016, 06:29:07 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182907_[redacted] .crash

        Mar 3, 2016, 06:28:56 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182856_[redacted] .crash

        Mar 3, 2016, 06:28:46 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182846_[redacted] .crash

        Mar 3, 2016, 06:28:36 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182836_[redacted] .crash

        Mar 3, 2016, 06:28:26 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182826_[redacted] .crash

        Mar 3, 2016, 06:28:15 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182815_[redacted] .crash

        Mar 3, 2016, 06:28:06 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182806_[redacted] .crash

        Mar 3, 2016, 06:27:55 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182755_[redacted] .crash

        Mar 3, 2016, 06:27:51 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182751_[redacted] .crash

        Mar 3, 2016, 06:27:21 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-182721_[redacted] .crash

        Mar 3, 2016, 06:17:59 PM    Self test - passed

        Mar 3, 2016, 02:09:27 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-140927_[redacted] .crash

        Mar 3, 2016, 01:58:04 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135804_[redacted] .crash

        Mar 3, 2016, 01:57:39 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135739_[redacted] .crash

        Mar 3, 2016, 01:57:29 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135729_[redacted] .crash

        Mar 3, 2016, 01:56:31 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135631_[redacted] .crash

        Mar 3, 2016, 01:56:23 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135623_[redacted] .crash

        Mar 3, 2016, 01:56:10 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135610_[redacted] .crash

        Mar 3, 2016, 01:56:05 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135605_[redacted] .crash

        Mar 3, 2016, 01:55:51 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135551_[redacted] .crash

        Mar 3, 2016, 01:55:39 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135539_[redacted] .crash

        Mar 3, 2016, 01:55:33 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135533_[redacted] .crash

        Mar 3, 2016, 01:55:19 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135519_[redacted] .crash

        Mar 3, 2016, 01:55:09 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135509_[redacted] .crash

        Mar 3, 2016, 01:54:59 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135459_[redacted] .crash

        Mar 3, 2016, 01:54:34 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-03-135434_[redacted] .crash

        Mar 2, 2016, 08:11:11 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-201111_[redacted] .crash

        Mar 2, 2016, 08:10:59 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-201059_[redacted] .crash

        Mar 2, 2016, 08:10:49 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-201049_[redacted] .crash

        Mar 2, 2016, 08:10:39 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-201039_[redacted] .crash

        Mar 2, 2016, 08:10:12 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-201012_[redacted] .crash

        Mar 2, 2016, 08:10:02 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-201002_[redacted] .crash

        Mar 2, 2016, 08:09:52 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-200952_[redacted] .crash

        Mar 2, 2016, 08:09:42 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-200942_[redacted] .crash

        Mar 2, 2016, 08:09:32 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-200932_[redacted] .crash

        Mar 2, 2016, 08:09:22 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-200922_[redacted] .crash

        Mar 2, 2016, 08:09:12 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-200912_[redacted] .crash

        Mar 2, 2016, 08:09:02 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-200902_[redacted] .crash

        Mar 2, 2016, 08:08:52 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-200852_[redacted] .crash

        Mar 2, 2016, 08:08:42 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-02-200842_[redacted] .crash

        Mar 1, 2016, 08:37:27 PM    ~/Library/Logs/DiagnosticReports/suggestd_2016-03-01-203727_[redacted].crash

            /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

        Mar 1, 2016, 07:29:40 PM    /Library/Logs/DiagnosticReports/warmd_agent_2016-03-01-192940_[redacted].crash

            /usr/libexec/warmd_agent

        Mar 1, 2016, 07:11:41 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191141_[redacted] .crash

        Mar 1, 2016, 07:11:31 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191131_[redacted] .crash

        Mar 1, 2016, 07:11:21 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191121_[redacted] .crash

        Mar 1, 2016, 07:11:11 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191111_[redacted] .crash

        Mar 1, 2016, 07:11:10 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191110_[redacted] .crash

        Mar 1, 2016, 07:10:37 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191037_[redacted] .crash

        Mar 1, 2016, 07:10:27 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191027_[redacted] .crash

        Mar 1, 2016, 07:10:17 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191017_[redacted] .crash

        Mar 1, 2016, 07:10:07 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-191007_[redacted] .crash

        Mar 1, 2016, 07:09:56 PM    /Library/Logs/DiagnosticReports/PocketCloudService_2016-03-01-190956_[redacted] .crash

        Feb 11, 2016, 08:16:31 PM    /Library/Logs/DiagnosticReports/Kernel_2016-02-11-201631_[redacted].panic [Details]

  • by Linc Davis,

    Linc Davis Linc Davis Mar 4, 2016 8:11 AM in response to David2021
    Level 10 (207,963 points)
    Applications
    Mar 4, 2016 8:11 AM in response to David2021
    after i back it up??

    We can discuss that when you've backed up. Have you done that?

     

    <Edited by Host>

  • by David2021,

    David2021 David2021 Mar 3, 2016 8:44 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 3, 2016 8:44 AM in response to Linc Davis

    yeah i did

  • by Csound1,

    Csound1 Csound1 Mar 3, 2016 8:50 AM in response to David2021
    Level 9 (50,412 points)
    Desktops
    Mar 3, 2016 8:50 AM in response to David2021

    You have had a drive failure, take it to Apple for replacement. If you don't have a backup do it now.

     

    Screen Shot 2016-03-03 at 10.49.23.png

  • by Linc Davis,

    Linc Davis Linc Davis Mar 3, 2016 8:51 AM in response to David2021
    Level 10 (207,963 points)
    Applications
    Mar 3, 2016 8:51 AM in response to David2021

    You say that you created a new user. Is it an administrator? If not, create an administrator and activate fast user switching, then see below.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try to log in as the non-working user. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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