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Helpful answers
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Mar 3, 2016 11:23 AM in response to Rhhysssby Kappy,★HelpfulForgot Lock or Restrictions Passcode, Need to Restore Your Device: Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2.Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
Forgotten Restrictions Passcode Help
1. iPad,iPod,iPod Touch Recovery Mode
2. About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
If none of the above work for you, then:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
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Mar 3, 2016 11:23 AM in response to Rhhysssby KiltedTim,★HelpfulFollow the instructions here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Whether you believe you're entering it correctly or not doesn't really matter at this point. The phone won't accept it, therefor it's wrong. It's a machine, you're not going to convince it otherwise.
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Mar 3, 2016 11:22 AM in response to KiltedTimby Rhhysss,I guessed it's going to need restoration, so thanks, but is this actually an issue that's been recorded and accepted by Apple? I'd prefer a fix so it doesn't happen at all, rather than a solution of 'restoring your phone every time it may happen'. That could get quite annoying...
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Mar 3, 2016 11:25 AM in response to Rhhysssby KiltedTim,No. The phone does not spontaneously change the passcode to something other than what you set. The passcode is used as a cryptographic key, if it were to spontaneously change, the phone would be unusable until it was restored.
If you didn't change it, then either someone else did, or you're misremembering what you set it to.
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Mar 3, 2016 11:37 AM in response to KiltedTimby Rhhysss,"The phone does not spontaneously change the passcode to something other than what you set."
I accept it won't 'spontaneously' change the passcode, it's impossible.
"The passcode is used as a cryptographic key"
But the key it changes to has a chance of becoming corrupt, mistakenly altered or the like - it's highly unlikely to happen but it's not impossible.
"if it were to spontaneously change, the phone would be unusable until it was restored."
This is why I'm trying to make my point ultimately clear - I'm not asking for a phone restoration, I'm asking for someone to recognise this *is* a problem (research on forums show other people have had the same issue but to no avail) and for it to be looked into further.
"If you didn't change it, then either someone else did, or you're misremembering what you set it to."
The chance of someone changing my passcode is also impossible, as there is no-one here to find my recorded back-up or read my mind, and I highly doubt I've misremembered when I've written the code down, in a safe place, the day I got the phone, and have used it since as a backup, twice, with *both* times working. So please, take this into regard when I know there is a different issue somewhere.
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Mar 3, 2016 11:46 AM in response to Rhhysssby KiltedTim,If the key were corrupt, touch ID would not work either.
I'm asking for someone to recognise this *is* a problem
Then you're in the wrong place. We are not Apple. This is a user forum. Contact Apple.
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Mar 3, 2016 11:51 AM in response to KiltedTimby Rhhysss,Surely Touch ID would have its own key? Considering the amount of different possibilities there are between the two... I could be mistaken.
Okay, thanks for your help KiltedTim. I was unsure if Apple also monitored these forums.