Erik Cardenas

Q: MBP 2013 - Slow, Heating Up & Battery Drain

I have an early 2013 MBP with Retina Display (8gb RAM).  I've noticed that over the last few days my laptop has not been holding it's charge and it's been slow.  Applications such as email and imessage have been slightly slower to respond.  I also have noticed that the actual laptop is a lot warmer than normal.  I haven't downloaded any new applications in quite a while with the exception of allowing Adobe Creative Cloud monthly subscription to expire.  Any ideas what could be causing the issue???

 

Within the last 6 months I had the logic board replace due to a part malfunction.

 

I did notice that in Activity Monitor that for memory usage, Kernel_Task is running high at 835.4MB consistently.

 

Here is a EtreCheck Report I just ran:

 

EtreCheck version: 2.9.9 (260)

Report generated 2016-03-03 23:29:17

Download EtreCheck from https://etrecheck.com

Runtime 1:40

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information:

    MacBook Pro (Retina, 15-inch, Early 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro10,1

    1 2.4 GHz Intel Core i7 CPU: 4-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 492

 

Video Information:

    Intel HD Graphics 4000

        Color LCD 2880 x 1800

    NVIDIA GeForce GT 650M - VRAM: 1024 MB

 

System Software:

    OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

 

Disk Information:

    APPLE SSD SD256E disk0 : (251 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 249.80 GB (17.69 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 250.14 GB Online

 

USB Information:

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    149 Apple tasks

    [running]    80 Apple tasks

 

System Launch Daemons:

    [not loaded]    42 Apple tasks

    [loaded]    150 Apple tasks

    [running]    96 Apple tasks

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-02-29) [Support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-12-16) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2015-12-15) [Support]

    [loaded]    com.citrix.AuthManager_Mac.plist (2013-10-22) [Support]

    [running]    com.citrix.ReceiverHelper.plist (2013-10-22) [Support]

    [running]    com.citrix.ServiceRecords.plist (2013-10-22) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2014-12-25) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (2015-12-16) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-12-16) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-02-29) [Support]

    [loaded]    com.adobe.agsservice.plist (2015-09-24) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-01-29) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2014-10-03) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2014-12-25) [Support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-05-15) [Support]

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-07-29) [Support]

    [failed]    com.adobe.ARM.[...].plist (2013-08-04) [Support]

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-12-10) [Support]

    [running]    com.spotify.webhelper.plist (2016-02-29) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Messages    Application Hidden (/Applications/Messages.app)

    Google Chrome    Application Hidden (/Applications/Google Chrome.app)

 

Other Apps:

    [running]    com.adobe.CCLibrary.88672

    [running]    com.adobe.CCXProcess.165792

    [running]    com.adobe.acc.AdobeDesktopService.112032.4D3096F3-7C85-456C-A531-AB0B9711EFFB

    [running]    com.adobe.accmac.211552

    [running]    com.google.Chrome.77152

    [loaded]    385 Apple tasks

    [running]    208 Apple tasks

 

Internet Plug-ins:

    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

    Default Browser: 601 - SDK 10.11 (2016-02-04)

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-29) [Support]

    FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

    AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-20) [Support]

    Silverlight: 5.1.20513.0 - SDK 10.6 (2013-08-11) [Support]

    QuickTime Plugin: 7.7.3 (2016-02-04)

    Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

    CitrixICAClientPlugIn: 11.8.2 - SDK 10.7 (2013-10-22) [Support]

    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

    AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-20) [Support]

    SharePointBrowserPlugin: 14.4.5 - SDK 10.6 (2014-10-24) [Support]

    JavaAppletPlugin: Java 8 Update 45 (2015-05-15) Check version

 

User internet Plug-ins:

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

    WebEx64: 1.0 - SDK 10.6 (2013-05-30) [Support]

 

3rd Party Preference Panes:

    Flash Player (2016-01-29) [Support]

    Java (2015-05-15) [Support]

 

Time Machine:

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 249.80 GB Disk used: 232.12 GB

    Destinations:

        Time Machine Backups [Local]

        Total size: 999.86 GB

        Total number of backups: 21

        Oldest backup: 6/19/14, 2:17 PM

        Last backup: 12/9/15, 12:25 AM

        Size of backup disk: Excellent

            Backup size 999.86 GB > (Disk size 249.80 GB X 3)

 

Top Processes by CPU:

         3%    kernel_task

         1%    fontd

         1%    Dock

         1%    WindowServer

         0%    Google Chrome Helper(4)

 

Top Processes by Memory:

    851 MB    kernel_task

    573 MB    Google Chrome Helper(4)

    475 MB    softwareupdated

    279 MB    ocspd

    246 MB    mdworker(14)

 

Virtual Memory Information:

    698 MB    Free RAM

    7.31 GB    Used RAM (1.71 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    Mar 3, 2016, 11:21:25 PM    Self test - passed

    Mar 2, 2016, 06:12:42 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-02-181242_[redacted].cpu_ resource.diag [Details]

        /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd

    Mar 2, 2016, 06:12:21 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-02-181221_[redacted].cpu_resour ce.diag [Details]

        /System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent

    Mar 1, 2016, 11:27:26 PM    /Library/Logs/DiagnosticReports/EtreCheck_2016-03-01-232726_[redacted].hang

        /Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck

 

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Mar 3, 2016 9:46 PM

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