richmeadephoto

Level 1 (0 points)

Q: Did I burn out my graphics card?

So I've been running bootcamp on my late 2013 i7 imac for gaming and recently got Rise of Tombrader...s

Played through the first 20 min, everything seemed fine.
At first significant save point I paused the game walked away to change over laundry, and I come back to a blank screen.shows

A hard reset later and my screen shows this:

(Screen faces normally, no idea why the image is pasting in sideways)

I can option into my bootcamp drive, and it tries to boot into safe mode, but just crashes.
Letting it boot into OS it just stays on this screen, no changes.

I'm going out of town for a week so dropping it off at a genius center isn't a big deal...but wanted to check here first

Mac OS X (10.6.4)

Posted on Mar 2, 2016 8:38 PM

I have this question too

Q: Did I burn out my graphics card?

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Helpful answers

by jeremy_v,

jeremy_v Mar 4, 2016 8:52 AM in response to richmeadephoto
Community Specialists

Mar 4, 2016 8:52 AM in response to richmeadephoto

Hi there richmeadephoto,

Thank you for visiting Apple Support Communities.

I see there are some unexpected lines on your iMac display and you're wondering if it's related to a video/graphics issue. The Genius Bar can definitely help diagnose hardware symptoms, and in the meantime here are some troubleshooting steps to try:

Reset the NVRAM (also called PRAM on some Macs)--How to Reset NVRAM on your Mac.

Try starting up to another OS X volume if possible--Starting from an external USB storage device (Intel-based Macs).

Try starting up to OS X Recovery and using Disk Utility--Resolve startup issues and perform disk maintenance with Disk Utility and fsck.

If you see lines on the screen when starting up to another OS X volume or Recovery mode, you can also try OS X El Capitan: Use Apple Diagnostics or Apple Hardware Test.

All the best.
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by Allan Jones,

Allan Jones Mar 4, 2016 9:31 AM in response to richmeadephoto
Level 8 (35,242 points)

iPad

Mar 4, 2016 9:31 AM in response to richmeadephoto

...my late 2013 i7 imac...

Understand that your iMac does not have a "graphics card" as found in tower computers with expansion slots. The graphics hardware is integral with and soldered to the logic board. Some iMacs made before the Late 2012 models had removable gfx hardware but it was proprietary, not the simple PCI/AGP/PCIe cards found on computer store shelves.

Your gfx chipset looks like this:

It's the tiny spots on the board under the heat sink that the hand is holding.

If you have blown your gfx chipset, you will need a new logic board.
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