anjarie
Level 1 (4 points)
Mac OS X

Q: Retina display MacBook turns black

This morning, while deleting the trashcan of Apple Mail, the Retina Display of my MacBook Pro 15" (early 2013) turned black and the laptop seemed 'dead'.

After holding the start button a while, the laptop started up, but again no display, the keyboard lighted up.

I connected my laptop to the 27" Apple Monitor and after two attempts, the screen lighted up again, on the desktop monitor as on the laptop as well.

 

What can the problem be and how can it be resolved.

 

I'm under OS X El Capitan Version 10.11.3 and as far as I know the firmware for the NVDIA GeForce GT 650M 1024 MB video is up top date too.

 

Thank you for your support

 

After I posted the proble above, I went on working and suddenly the MacBook shutted down and restarted again withous any warning. A automaticly generated report was sent to Apple ..

MacBook Pro with Retina display, turns black

Posted on Mar 4, 2016 12:40 AM

by my ginger,Apple recommended
my ginger my ginger
Level 4 (2,472 points)
A:

What year MBP? Have you tries a pram or smc reset.  https://support.apple.com/en-us/HT204063  https://support.apple.com/en-us/HT201295 If you get another shut down try posting the crash report.

Posted on Mar 4, 2016 10:44 AM

Close
anjarie

Q: Retina display MacBook turns black

  • All replies
  • Helpful answers

  • by my ginger,Apple recommended

    my ginger my ginger Mar 4, 2016 10:44 AM in response to anjarie
    Level 4 (2,472 points)
    Mar 4, 2016 10:44 AM in response to anjarie

    What year MBP? Have you tries a pram or smc reset.  https://support.apple.com/en-us/HT204063  https://support.apple.com/en-us/HT201295 If you get another shut down try posting the crash report.

  • by anjarie,

    anjarie anjarie Mar 4, 2016 11:26 PM in response to my ginger
    Level 1 (4 points)
    Mac OS X
    Mar 4, 2016 11:26 PM in response to my ginger

    Like I wrote; MBP early 2013.

    When anothe crash is produced, i will post the crash report

    We'll see...

  • by anjarie,

    anjarie anjarie Mar 4, 2016 11:41 PM in response to my ginger
    Level 1 (4 points)
    Mac OS X
    Mar 4, 2016 11:41 PM in response to my ginger

    Well, it did not take long for anaother crash; it just happened. I manageged to copy the crash report which you find below: The roprt has been send to Apple.

     

    Anonymous UUID:       0CD582E9-6110-F6A0-B8FD-01D61AAB2EE3

     

     

    Sat Mar  5 08:33:55 2016

     

     

    *** Panic Report ***

    panic(cpu 4 caller 0xffffff7fa5bfdbd5): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x103e00000 0xffffff913491d000 0x0e7150a2, D0, P1/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 4), Frame : Return Address

    0xffffff812f9b2d10 : 0xffffff8022adf792

    0xffffff812f9b2d90 : 0xffffff7fa5bfdbd5

    0xffffff812f9b2e70 : 0xffffff7fa3756150

    0xffffff812f9b2f30 : 0xffffff7fa3823e64

    0xffffff812f9b2f70 : 0xffffff7fa3823ecf

    0xffffff812f9b2ff0 : 0xffffff7fa3a5b7a8

    0xffffff812f9b3090 : 0xffffff7fa3a733d2

    0xffffff812f9b30d0 : 0xffffff7fa389b3aa

    0xffffff812f9b3100 : 0xffffff7fa389b335

    0xffffff812f9b3130 : 0xffffff7fa39a90c9

    0xffffff812f9b3160 : 0xffffff7fa39aaea4

    0xffffff812f9b31f0 : 0xffffff7fa39ab306

    0xffffff812f9b3250 : 0xffffff7fa376b5a6

    0xffffff812f9b32a0 : 0xffffff7fa39af828

    0xffffff812f9b3410 : 0xffffff7fa39afc3a

    0xffffff812f9b34a0 : 0xffffff7fa385a0f6

    0xffffff812f9b3600 : 0xffffff7fa3858d4f

    0xffffff812f9b3640 : 0xffffff7fa3868f6a

    0xffffff812f9b36a0 : 0xffffff7fa3869bf8

    0xffffff812f9b3760 : 0xffffff7fa373fad3

    0xffffff812f9b3780 : 0xffffff7fa3740439

    0xffffff812f9b37c0 : 0xffffff7fa373f91d

    0xffffff812f9b3860 : 0xffffff7fa37320ba

    0xffffff812f9b3900 : 0xffffff7fa375a671

    0xffffff812f9b3b00 : 0xffffff7fa375b7ea

    0xffffff812f9b3be0 : 0xffffff7fa38ff06c

    0xffffff812f9b3c30 : 0xffffff7fa38ff87a

    0xffffff812f9b3ce0 : 0xffffff7fa3706989

    0xffffff812f9b3d60 : 0xffffff7fa36eef5c

    0xffffff812f9b3de0 : 0xffffff7fa36f1f60

    0xffffff812f9b3e20 : 0xffffff7fa36b64e9

    0xffffff812f9b3e60 : 0xffffff7fa36b55a6

    0xffffff812f9b3e90 : 0xffffff7fa36b15a9

    0xffffff812f9b3ef0 : 0xffffff80230b6ef6

    0xffffff812f9b3f40 : 0xffffff80230b4d61

    0xffffff812f9b3f80 : 0xffffff80230b4e56

    0xffffff812f9b3fb0 : 0xffffff8022bccf77

          Kernel Extensions in backtrace:

             com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000->0xffffff7fa36e0fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

             com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7fa36ed000->0xffffff7fa36fcfff

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

             com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7fa5bef000->0xffffff7fa5c02fff

                dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7fa5be7000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7fa3f21000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7fa5bea000

             com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa3704000->0xffffff7fa397dfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7fa36ed000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

                dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7fa36fd000

             com.apple.nvidia.driver.NVDAGK100Hal(10.0.8)[EB8A5980-AB59-368A-8244-60A00C7A93 3C]@0xffffff7fa3989000->0xffffff7fa3b37fff

                dependency: com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa3704000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    15D21

     

     

    Kernel version:

    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

    Kernel slide:     0x0000000022800000

    Kernel text base: 0xffffff8022a00000

    __HIB  text base: 0xffffff8022900000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

     

    System uptime in nanoseconds: 4528444288999

    last loaded kext at 1810440532769: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7fa5d04000, size 409600)

    last unloaded kext at 1014164995662: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa5d04000, size 32768)

    loaded kexts:

    com.avast.AvastFileShield 3.0.0

    com.avast.PacketForwarder 2.0

    com.apple.filesystems.smbfs 3.0.0

    com.apple.filesystems.ntfs 3.13

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.AGPM 110.20.22

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyDriver 272.51.3

    com.apple.driver.pmtelemetry 1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleHDA 272.51.3

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.GeForce 10.0.8

    com.apple.driver.AppleIntelHD4000Graphics 10.1.2

    com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleIntelFramebufferCapri 10.1.2

    com.apple.driver.AppleMuxControl 3.12.6

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AirPort.Brcm4360 1020.17.1a1

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.51.3

    com.apple.kext.OSvKernDSPLib 525

    com.apple.nvidia.driver.NVDAGK100Hal 10.0.8

    com.apple.nvidia.driver.NVDAResman 10.0.8

    com.apple.iokit.IOSurface 108.0.1

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.iokit.IOBluetoothFamily 4.4.3f4

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.AppleHDAController 272.51.3

    com.apple.iokit.IOHDAFamily 272.51.3

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOAcceleratorFamily2 205.1

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleGraphicsControl 3.12.6

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 5.1.0

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2,4 GHz, 8 GB, SMC 2.3f36

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

    Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SD256E, 251 GB

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

  • by anjarie,

    anjarie anjarie Mar 5, 2016 5:34 AM in response to my ginger
    Level 1 (4 points)
    Mac OS X
    Mar 5, 2016 5:34 AM in response to my ginger

    Well, it did not take long for anaother crash; it just happened. I manageged to copy the crash report which you find below.

    Could this problem be related  to my other recently posted problem with the trackpad, which does not click normally anymore?

    I hav a desktop monitor which powered my MAcBook to prevent battery exhaust. Will this corrupt batteries or not?

     

    Here is the "panic report"

     

    Anonymous UUID:       0CD582E9-6110-F6A0-B8FD-01D61AAB2EE3

     

     

    Sat Mar  5 08:33:55 2016

     

     

    *** Panic Report ***

    panic(cpu 4 caller 0xffffff7fa5bfdbd5): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x103e00000 0xffffff913491d000 0x0e7150a2, D0, P1/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 4), Frame : Return Address

    0xffffff812f9b2d10 : 0xffffff8022adf792

    0xffffff812f9b2d90 : 0xffffff7fa5bfdbd5

    0xffffff812f9b2e70 : 0xffffff7fa3756150

    0xffffff812f9b2f30 : 0xffffff7fa3823e64

    0xffffff812f9b2f70 : 0xffffff7fa3823ecf

    0xffffff812f9b2ff0 : 0xffffff7fa3a5b7a8

    0xffffff812f9b3090 : 0xffffff7fa3a733d2

    0xffffff812f9b30d0 : 0xffffff7fa389b3aa

    0xffffff812f9b3100 : 0xffffff7fa389b335

    0xffffff812f9b3130 : 0xffffff7fa39a90c9

    0xffffff812f9b3160 : 0xffffff7fa39aaea4

    0xffffff812f9b31f0 : 0xffffff7fa39ab306

    0xffffff812f9b3250 : 0xffffff7fa376b5a6

    0xffffff812f9b32a0 : 0xffffff7fa39af828

    0xffffff812f9b3410 : 0xffffff7fa39afc3a

    0xffffff812f9b34a0 : 0xffffff7fa385a0f6

    0xffffff812f9b3600 : 0xffffff7fa3858d4f

    0xffffff812f9b3640 : 0xffffff7fa3868f6a

    0xffffff812f9b36a0 : 0xffffff7fa3869bf8

    0xffffff812f9b3760 : 0xffffff7fa373fad3

    0xffffff812f9b3780 : 0xffffff7fa3740439

    0xffffff812f9b37c0 : 0xffffff7fa373f91d

    0xffffff812f9b3860 : 0xffffff7fa37320ba

    0xffffff812f9b3900 : 0xffffff7fa375a671

    0xffffff812f9b3b00 : 0xffffff7fa375b7ea

    0xffffff812f9b3be0 : 0xffffff7fa38ff06c

    0xffffff812f9b3c30 : 0xffffff7fa38ff87a

    0xffffff812f9b3ce0 : 0xffffff7fa3706989

    0xffffff812f9b3d60 : 0xffffff7fa36eef5c

    0xffffff812f9b3de0 : 0xffffff7fa36f1f60

    0xffffff812f9b3e20 : 0xffffff7fa36b64e9

    0xffffff812f9b3e60 : 0xffffff7fa36b55a6

    0xffffff812f9b3e90 : 0xffffff7fa36b15a9

    0xffffff812f9b3ef0 : 0xffffff80230b6ef6

    0xffffff812f9b3f40 : 0xffffff80230b4d61

    0xffffff812f9b3f80 : 0xffffff80230b4e56

    0xffffff812f9b3fb0 : 0xffffff8022bccf77

          Kernel Extensions in backtrace:

             com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000->0xffffff7fa36e0fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

             com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7fa36ed000->0xffffff7fa36fcfff

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

             com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7fa5bef000->0xffffff7fa5c02fff

                dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7fa5be7000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7fa3f21000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7fa5bea000

             com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa3704000->0xffffff7fa397dfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7fa36ed000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa36a6000

                dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7fa36fd000

             com.apple.nvidia.driver.NVDAGK100Hal(10.0.8)[EB8A5980-AB59-368A-8244-60A00C7A93 3C]@0xffffff7fa3989000->0xffffff7fa3b37fff

                dependency: com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa3704000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa332c000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    15D21

  • by my ginger,Helpful

    my ginger my ginger Mar 5, 2016 10:09 AM in response to anjarie
    Level 4 (2,472 points)
    Mar 5, 2016 10:09 AM in response to anjarie

    One thing is you have avast installed and you do not need it. You should uninstall it. I believe it has it's own uninstaller. You could also run safe mode to see it the problem persists. Startup holding down the shift key.  Do you have a backup for your system? You could try going to recovery and doing a reinstall.  This should not delete any personal files as it only reinstalls the operating system.Also I am going to give you a link to gfxCardStatus. This prevents graphic switching when run. If it solves nothing you can remove it.https://gfx.io/  Here is a link to EtreCheck. Which you can run and post.  https://etrecheck.com/#about

  • by anjarie,

    anjarie anjarie Mar 5, 2016 10:10 AM in response to my ginger
    Level 1 (4 points)
    Mac OS X
    Mar 5, 2016 10:10 AM in response to my ginger

    Thanks for now. I will follow your suggestions this weekend

    I'll keep yu informed.

     

    Kindly

    Arie

  • by anjarie,

    anjarie anjarie Mar 5, 2016 12:23 PM in response to my ginger
    Level 1 (4 points)
    Mac OS X
    Mar 5, 2016 12:23 PM in response to my ginger

    Hello again

    I was preparing to follow your instructions and tried to connect my MBP to the desktop monitor whis is a MAC 27" (power + thunderbolt connector)

    At that point no signal was given to the monitor, while the cables were properly connected.

    I restarted and the screen stayed black while the keyboard on my MBP lighted up, no signal om the monitor, no connection withe the desktop keyboard too.

    I stopped MBP en restarted it, after disconnecting the cables for the monitor, and the retina screen lighted up as normal.

    I copied the crash report, which you will find below.

    So I did not dele Avast yet, nor I have re-installed the system yet.

    I wonder, could there be a proble related to the earlyer posted proble with the trackpad that is no longer clicking properly (perhaps battery swelling ?) or could it be een problem at the Tunderbold connection?

    Here is the crah report:

     

    Anonymous UUID:       0CD582E9-6110-F6A0-B8FD-01D61AAB2EE3

     

     

    Sat Mar  5 21:11:50 2016

     

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff80207d255a): Kernel trap at 0xffffff7fa37fb70b, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000000240df000, CR4: 0x00000000001626e0

    RAX: 0x0000000000000000, RBX: 0xffffff80f39fa000, RCX: 0x0000000000000000, RDX: 0x0000000000000001

    RSP: 0xffffff912de93d20, RBP: 0xffffff912de93e30, RSI: 0x000000000000007c, RDI: 0xffffff80f39fa000

    R8:  0x0000000000000200, R9:  0xffffff912de93e4f, R10: 0x0000000000000000, R11: 0x00000001822ecaf5

    R12: 0x0000000000000200, R13: 0x0000000000000001, R14: 0xffffff912de93d60, R15: 0x0000000000000001

    RFL: 0x0000000000010246, RIP: 0xffffff7fa37fb70b, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff912de939b0 : 0xffffff80206df792

    0xffffff912de93a30 : 0xffffff80207d255a

    0xffffff912de93c10 : 0xffffff80207f0233

    0xffffff912de93c30 : 0xffffff7fa37fb70b

    0xffffff912de93e30 : 0xffffff7fa37f4aa1

    0xffffff912de93e70 : 0xffffff7fa37f74c6

    0xffffff912de93ea0 : 0xffffff8020cbb883

    0xffffff912de93f00 : 0xffffff8020713afa

    0xffffff912de93fb0 : 0xffffff80207ccf77

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7fa37ef000->0xffffff7fa3802fff

                dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7fa37e7000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7fa1b21000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7fa0f2c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7fa12a6000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7fa37ea000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    15D21

     

     

    Kernel version:

    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

    Kernel slide:     0x0000000020400000

    Kernel text base: 0xffffff8020600000

    __HIB  text base: 0xffffff8020500000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

     

    System uptime in nanoseconds: 6479202895

    last loaded kext at 5786763917: com.apple.driver.AppleGraphicsDevicePolicy 3.7.7 (addr 0xffffff7fa380b000, size 49152)

    loaded kexts:

    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.filesystems.ntfs 3.13

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.AGPM 110.20.22

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyDriver 272.51.3

    com.apple.driver.AppleHDAHardwareConfigDriver 272.51.3

    com.apple.driver.pmtelemetry 1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleHDA 272.51.3

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

    com.apple.GeForce 10.0.8

    com.apple.driver.AppleIntelHD4000Graphics 10.1.2

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.driver.AppleBacklight 170.8.8

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleMuxControl 3.12.6

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleIntelFramebufferCapri 10.1.2

    com.apple.driver.AppleFIVRDriver 4.1.0

    com.apple.nvidia.NVDAStartup 10.0.8

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBODD 3.7.1

    com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

    com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4

    com.apple.driver.AppleUSBDisplays 378

    com.apple.driver.AppleUSBTCKeyEventDriver 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.iokit.AppleBCM5701Ethernet 10.1.12

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AirPort.Brcm4360 1020.17.1a1

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.51.3

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOSerialFamily 11

    com.apple.nvidia.driver.NVDAGK100Hal 10.0.8

    com.apple.nvidia.driver.NVDAResman 10.0.8

    com.apple.iokit.IOSurface 108.0.1

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.iokit.IOBluetoothFamily 4.4.3f4

    com.apple.driver.AppleHDAController 272.51.3

    com.apple.iokit.IOHDAFamily 272.51.3

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleGraphicsControl 3.12.6

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOAcceleratorFamily2 205.1

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.driver.AppleThunderboltEDMSink 4.1.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleHIDKeyboard 181

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

    com.apple.iokit.IOBDStorageFamily 1.8

    com.apple.iokit.IODVDStorageFamily 1.8

    com.apple.iokit.IOCDStorageFamily 1.8

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageClass 4.0.2

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.iokit.IOUSBHIDDriverPM 900.4.1

    com.apple.driver.AppleUSBComposite 900.4.1

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.AppleUSBAudio 302.15

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.iokit.IOFireWireFamily 4.5.8

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 5.1.0

    com.apple.driver.AppleXsanScheme 3

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.AppleUSBMergeNub 900.4.1

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2,4 GHz, 8 GB, SMC 2.3f36

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

    Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SD256E, 251 GB

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

  • by my ginger,

    my ginger my ginger Mar 5, 2016 12:40 PM in response to anjarie
    Level 4 (2,472 points)
    Mar 5, 2016 12:40 PM in response to anjarie

    You show a apple graphics driver problem and a sensor problem. The sensor could be related to the battery. You would need to run the hardware test to see. That can be done by starting up holding down the D or Command D key. Keep held down till it goes to menu. Page fault errors are related to memory. If you are able to run the EtreCheck, it could be helpful. Have you use the GFX link yet.

  • by anjarie,

    anjarie anjarie Mar 5, 2016 1:19 PM in response to my ginger
    Level 1 (4 points)
    Mac OS X
    Mar 5, 2016 1:19 PM in response to my ginger

    Yes I use the GFX link already; a small icon is shown in the menu bar; however I do not quit understand how its working and how it helps me.

    I wil now see if I can use the ctrl-d option you mentioned

    I'll be back, I hope

  • by my ginger,

    my ginger my ginger Mar 5, 2016 1:32 PM in response to anjarie
    Level 4 (2,472 points)
    Mar 5, 2016 1:32 PM in response to anjarie

    It's not Control D. It's Command D.

  • by anjarie,

    anjarie anjarie Mar 5, 2016 1:54 PM in response to my ginger
    Level 1 (4 points)
    Mac OS X
    Mar 5, 2016 1:54 PM in response to my ginger

    I ran the cmd-d option witch let starting up normaley

    After new start up with helding down only d gave the test option: test result NO TROUBLE FOUND

     

    I ran the etrecheck also 2 time with different problems; the first for beachballing which happens from time to time and the 2nd for shutting down and black display

    I give you the results below i  that order

     

    EtreCheck version: 2.9.9 (260)

    Report generated 2016-03-05 22:41:19

    Download EtreCheck from https://etrecheck.com

    Runtime 2:15

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Early 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro10,1

        1 2,4 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 581

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 2880 x 1800

        NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SD256E disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 210.14 GB (57.01 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.00 GB (7.60 GB free)

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Logitech USB-PS/2 Optical Mouse

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/hosts - Count: 6

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/Avast/components/fileshield/unsigned

        [loaded]    com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-02-15) [Support]

     

            /Library/Application Support/Avast/components/proxy/unsigned

        [loaded]    com.avast.PacketForwarder (2.0 - SDK 10.10 - 2016-02-15) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2016-01-20) [Support]

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-01-20) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2014-12-16) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    152 Apple tasks

        [running]    78 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    43 Apple tasks

        [loaded]    159 Apple tasks

        [running]    86 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-03-03) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-14) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]

        [running]    com.avast.update-agent.plist (2016-02-15) [Support]

        [loaded]    com.avast.userinit.plist (2016-02-15) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-04-07) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2015-10-20) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-10-20) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-14) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-14) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-02-14) [Support]

        [loaded]    com.adobe.agsservice.plist (2015-09-26) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-01-29) [Support]

        [loaded]    com.avast.init.plist (2016-02-15) [Support]

        [loaded]    com.avast.uninstall.plist (2016-02-15) [Support]

        [loaded]    com.avast.update.plist (2016-02-15) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-04-07) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-07-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2015-10-20) [Support]

        [loaded]    com.wdc.WDPrivilegedHelper.plist (2016-01-25) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-08-29) [Support]

        [failed]    com.adobe.ARM.[...].plist (2013-10-22) [Support]

        [loaded]    com.avast.home.userinit.plist (2016-02-15) [Support]

        [loaded]    com.bittorrent.uTorrent.plist (2015-11-30) [Support]

        [running]    com.microsoft.LaunchAgent.SyncServicesAgent.plist (2015-11-01) [Support]

     

    User Login Items: ⓘ

        gfxCardStatus    Programma  (~/Downloads/gfxCardStatus.app)

        WiFi Signal    UNKNOWN  (missing value)

        iTunesHelper    Programma  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Programma  (/Applications/Dropbox.app)

        AdobeResourceSynchronizer    Programma Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        Canon IJ Network Scanner Selector EX    Programma Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

        WD My Cloud    Programma  (/Applications/WD My Cloud/WD My Cloud.app)

        WD Quick View    Programma  (/Incompatible Software/WDQuickView.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.CCLibrary.157472

        [running]    com.adobe.CCXProcess.157152

        [running]    com.adobe.acc.AdobeDesktopService.103072.55C28498-644F-474D-A93D-8BB42142C8CA

        [running]    com.adobe.accmac.167392

        [loaded]    com.avast.account

        [loaded]    com.avast.crashreport

        [running]    com.avast.daemon

        [running]    com.avast.fileshield

        [running]    com.avast.helper

        [running]    com.avast.proxy

        [running]    com.avast.service

        [running]    com.codykrieger.gfxCardStatus.177312

        [running]    com.getdropbox.dropbox.58912

        [loaded]    com.trendmicro.ATLoginItemHelper

        [running]    com.trendmicro.DrCleaner.58272

        [running]    com.vinnov.Living-Weather-HD-free-MAC.5152

        [loaded]    com.vinnov.LivingWeatherHDHelper

        [running]    com.wdc.wdquickview.71072

        [running]    jp.co.canon.ij.CNSSelectorAgent.102112

        [loaded]    405 Apple tasks

        [running]    202 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-14) [Support]

        FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

        EPPEX Plugin: 10.0 (2015-10-27) [Support]

        AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-16) [Support]

        AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-01-20)

        Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

        Default Browser: 601 - SDK 10.11 (2016-01-20)

        SharePointBrowserPlugin: 14.5.7 - SDK 10.6 (2015-11-01) [Support]

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-05) Check version

     

    Safari Extensions: ⓘ

        avast! Online Security (2014-07-20)

        iMedia Converter Deluxe   (2015-07-30)

        iTube Studio (2014-08-06)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-01-29) [Support]

        Java (2016-03-05) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 210.14 GB Disk used: 153.13 GB

        Destinations:

            TimeMachineBackup [Network]

            Total size: 500.66 GB

            Total number of backups: 34

            Oldest backup: 30-01-16 17:05

            Last backup: 05-03-16 19:49

            Size of backup disk: Adequate

                Backup size 500.66 GB > (Disk used 153.13 GB X 3)

     

    Top Processes by CPU: ⓘ

             5%    WindowServer

             3%    kernel_task

             2%    fontd

             1%    mdworker(12)

             0%    Creative Cloud

     

    and the second run for etrecheck gives this as a result

     

    EtreCheck version: 2.9.9 (260)

    Report generated 2016-03-05 22:46:47

    Download EtreCheck from https://etrecheck.com

    Runtime 2:07

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    trackpad is no longer clicking normally ; retina display goes black,

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Early 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro10,1

        1 2,4 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 581

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 2880 x 1800

        NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SD256E disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 210.14 GB (57.00 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.00 GB (7.60 GB free)

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Logitech USB-PS/2 Optical Mouse

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/hosts - Count: 6

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/Avast/components/fileshield/unsigned

        [loaded]    com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-02-15) [Support]

     

            /Library/Application Support/Avast/components/proxy/unsigned

        [loaded]    com.avast.PacketForwarder (2.0 - SDK 10.10 - 2016-02-15) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2016-01-20) [Support]

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-01-20) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2014-12-16) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    153 Apple tasks

        [running]    77 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    43 Apple tasks

        [loaded]    158 Apple tasks

        [running]    87 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-03-03) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-14) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]

        [running]    com.avast.update-agent.plist (2016-02-15) [Support]

        [loaded]    com.avast.userinit.plist (2016-02-15) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-04-07) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2015-10-20) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-10-20) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-14) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-14) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-02-14) [Support]

        [loaded]    com.adobe.agsservice.plist (2015-09-26) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-01-29) [Support]

        [loaded]    com.avast.init.plist (2016-02-15) [Support]

        [loaded]    com.avast.uninstall.plist (2016-02-15) [Support]

        [loaded]    com.avast.update.plist (2016-02-15) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-04-07) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-07-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2015-10-20) [Support]

        [loaded]    com.wdc.WDPrivilegedHelper.plist (2016-01-25) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-08-29) [Support]

        [failed]    com.adobe.ARM.[...].plist (2013-10-22) [Support]

        [loaded]    com.avast.home.userinit.plist (2016-02-15) [Support]

        [loaded]    com.bittorrent.uTorrent.plist (2015-11-30) [Support]

        [running]    com.microsoft.LaunchAgent.SyncServicesAgent.plist (2015-11-01) [Support]

     

    User Login Items: ⓘ

        gfxCardStatus    Programma  (~/Downloads/gfxCardStatus.app)

        WiFi Signal    UNKNOWN  (missing value)

        iTunesHelper    Programma  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Programma  (/Applications/Dropbox.app)

        AdobeResourceSynchronizer    Programma Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        Canon IJ Network Scanner Selector EX    Programma Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

        WD My Cloud    Programma  (/Applications/WD My Cloud/WD My Cloud.app)

        WD Quick View    Programma  (/Incompatible Software/WDQuickView.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.CCLibrary.157472

        [running]    com.adobe.CCXProcess.157152

        [running]    com.adobe.acc.AdobeDesktopService.103072.55C28498-644F-474D-A93D-8BB42142C8CA

        [running]    com.adobe.accmac.167392

        [loaded]    com.avast.account

        [loaded]    com.avast.crashreport

        [running]    com.avast.daemon

        [running]    com.avast.fileshield

        [running]    com.avast.helper

        [running]    com.avast.proxy

        [running]    com.avast.service

        [running]    com.codykrieger.gfxCardStatus.177312

        [running]    com.etresoft.EtreCheck.177952

        [running]    com.getdropbox.dropbox.58912

        [loaded]    com.trendmicro.ATLoginItemHelper

        [running]    com.trendmicro.DrCleaner.58272

        [running]    com.vinnov.Living-Weather-HD-free-MAC.5152

        [loaded]    com.vinnov.LivingWeatherHDHelper

        [running]    com.wdc.wdquickview.71072

        [running]    jp.co.canon.ij.CNSSelectorAgent.102112

        [loaded]    404 Apple tasks

        [running]    204 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-14) [Support]

        FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

        EPPEX Plugin: 10.0 (2015-10-27) [Support]

        AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-16) [Support]

        AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-01-20)

        Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

        Default Browser: 601 - SDK 10.11 (2016-01-20)

        SharePointBrowserPlugin: 14.5.7 - SDK 10.6 (2015-11-01) [Support]

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-05) Check version

     

    Safari Extensions: ⓘ

        avast! Online Security (2014-07-20)

        iMedia Converter Deluxe   (2015-07-30)

        iTube Studio (2014-08-06)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-01-29) [Support]

        Java (2016-03-05) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 210.14 GB Disk used: 153.14 GB

        Destinations:

            TimeMachineBackup [Network]

            Total size: 500.66 GB

            Total number of backups: 34

            Oldest backup: 30-01-16 17:05

            Last backup: 05-03-16 19:49

            Size of backup disk: Adequate

                Backup size 500.66 GB > (Disk used 153.14 GB X 3)

     

    Top Processes by CPU: ⓘ

             5%    Safari

             3%    WindowServer

             3%    kernel_task

             2%    com.apple.WebKit.WebContent(3)

             2%    fontd

     

    Top Processes by Memory: ⓘ

        809 MB    kernel_task

        377 MB    mdworker(10)

        344 MB    com.apple.WebKit.WebContent(3)

        180 MB    Adobe CEF Helper(2)

        172 MB    Mail

     

    Virtual Memory Information: ⓘ

        168 MB    Free RAM

        7.83 GB    Used RAM (1.96 GB Cached)

        16 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 5, 2016, 10:32:59 PM    Self test - passed

        Mar 5, 2016, 10:05:36 PM    /Library/Logs/DiagnosticReports/Finder_2016-03-05-220536_[redacted].hang

            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Mar 5, 2016, 09:11:50 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-211150_[redacted].panic [Details]

        Mar 5, 2016, 09:10:09 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-211009_[redacted].panic

        Mar 5, 2016, 03:36:53 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-153653_[redacted].panic [Details]

        Mar 5, 2016, 08:57:28 AM    /Library/Logs/DiagnosticReports/AdobeAcrobat_2016-03-05-085728_[redacted].cpu_r esource.diag [Details]

            /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

        Mar 5, 2016, 08:33:55 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-083355_[redacted].panic [Details]

        Mar 4, 2016, 12:21:22 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-04-122122_[redacted].panic [Details]

        Mar 4, 2016, 10:34:18 AM    /Library/Logs/DiagnosticReports/CCleaner_2016-03-04-103418_[redacted].cpu_resou rce.diag [Details]

            /Applications/CCleaner.app/Contents/MacOS/CCleaner

        Mar 4, 2016, 10:01:06 AM    /Library/Logs/DiagnosticReports/CCleaner_2016-03-04-100106_[redacted].cpu_resou rce.diag [Details]

        Mar 4, 2016, 09:35:35 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-04-093535_[redacted].panic [Details]

        Mar 4, 2016, 08:13:55 AM    /Library/Logs/DiagnosticReports/com.avast.daemon_2016-03-04-081355_[redacted].c pu_resource.diag [Details]

            /Library/Application Support/Avast/*/com.avast.daemon

     

     

     

    Top Processes by Memory: ⓘ

        761 MB    kernel_task

        459 MB    mdworker(12)

        360 MB    com.apple.WebKit.WebContent(3)

        188 MB    com.avast.daemon

        180 MB    Adobe CEF Helper(2)

     

    Virtual Memory Information: ⓘ

        160 MB    Free RAM

        7.84 GB    Used RAM (2.07 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 5, 2016, 10:32:59 PM    Self test - passed

        Mar 5, 2016, 10:05:36 PM    /Library/Logs/DiagnosticReports/Finder_2016-03-05-220536_[redacted].hang

            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Mar 5, 2016, 09:11:50 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-211150_[redacted].panic [Details]

        Mar 5, 2016, 09:10:09 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-211009_[redacted].panic

        Mar 5, 2016, 03:36:53 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-153653_[redacted].panic [Details]

        Mar 5, 2016, 08:57:28 AM    /Library/Logs/DiagnosticReports/AdobeAcrobat_2016-03-05-085728_[redacted].cpu_r esource.diag [Details]

            /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

        Mar 5, 2016, 08:33:55 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-083355_[redacted].panic [Details]

        Mar 4, 2016, 12:21:22 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-04-122122_[redacted].panic [Details]

        Mar 4, 2016, 10:34:18 AM    /Library/Logs/DiagnosticReports/CCleaner_2016-03-04-103418_[redacted].cpu_resou rce.diag [Details]

            /Applications/CCleaner.app/Contents/MacOS/CCleaner

        Mar 4, 2016, 10:01:06 AM    /Library/Logs/DiagnosticReports/CCleaner_2016-03-04-100106_[redacted].cpu_resou rce.diag [Details]

        Mar 4, 2016, 09:35:35 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-04-093535_[redacted].panic [Details]

        Mar 4, 2016, 08:13:55 AM    /Library/Logs/DiagnosticReports/com.avast.daemon_2016-03-04-081355_[redacted].c pu_resource.diag [Details]

            /Library/Application Support/Avast/*/com.avast.daemon

  • by K Shaffer,Apple recommended

    K Shaffer K Shaffer Mar 5, 2016 3:19 PM in response to anjarie
    Level 6 (14,289 points)
    Desktops
    Mar 5, 2016 3:19 PM in response to anjarie

    Because your model MacBook Pro 15-inch (early 2013) appears to be one of those with

    dual graphics capabilities, there is a possibility that one of those graphic processors has

    a technical issue whereby the symptoms and logs are created due to a failure there.

     

    • Set graphics performance on MacBook Pro - Apple Support

     

    You could try & see if you can check what graphic settings are in use and see if changing

    them can reflect a difference Log error reports. And you may (or not) be able to choose to

    use one processor and not let the computer choose the other; for troubleshooting.

     

    If you are looking for information on Graphic Switching for more recent Apple portables

    see MacBook Pro (15-inch, Mid 2010) and later, MacBook Pro (17-inch, Mid 2010)

    and later: How to set graphics performance.

     

    Also, how to determine which graphics card is in use on a 15" or 17" MacBook Pro.

     

    Also you may see if a retail official Apple Store can perform a diagnostic or check both

    GPUs in your computer. If a store genius has that capability, it may help to know of the

    status of these graphic processors; one may be failing and affect the entire system. If

    Apple store in your area is an independent reseller with authorized service department

    they could perform further diagnostic testing to determine if the logic board & graphics

    are beyond practical repair. (Some advanced repair shops can restore logic board and

    graphic card function, by repairing them. Complex workstations are involved.)

     

    In my opinion, the indications of the logs you've posted are showing graphics problems.

    Unless you've somehow used a mac cleaner and had erased important system drivers.

     

    Good luck & happy computing!

  • by my ginger,

    my ginger my ginger Mar 5, 2016 3:58 PM in response to anjarie
    Level 4 (2,472 points)
    Mar 5, 2016 3:58 PM in response to anjarie

    You also have uTorrent installed and you are using two anti virus programs. The mac does not need anti virus software.  You should uninstall them. With the  GFX card you should be able to turn integrated graphics on only. If you have a graphics problem ,. the apple genius bar it the next thing to do.  https://www.apple.com/support/macbookpro-videoissues/