Craigus91

Q: iPhone 6s Distorted Sound

Hello All,

 

I have just received my iPhone 6S (iOS 9.0.1) and i'm really enjoying the new features, however I've noticed that when I have my Ringer Volume turned up full there is a slight crackling/distortion when playing sounds from the bottom external speaker.

 

The best way I've found to reproduce this issue is by going into settings, turning the ringer volume to full (having the ringer volume anything below full will stop the distortion) and then playing the ringtone "Opening", the speaker will make a minor distorting sound at the high points of the ringtone.

 

I've spoken to a friend who has a 6S Plus and they have reproduced the same issue, I would like to ask if anyone in the community could try the ringtone above and let me know if they get the same problems with the speaker?

 

Thanks in advance

Craig

iPhone 6s, iOS 9.0.1

Posted on Sep 26, 2015 10:51 AM

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Q: iPhone 6s Distorted Sound

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  • by GUE Diver,

    GUE Diver GUE Diver Mar 5, 2016 12:18 AM in response to redbuttonone
    Level 1 (4 points)
    Mar 5, 2016 12:18 AM in response to redbuttonone

    Hi redbuttonone ....... have you tried playing the Agnes Obel track from iTunes (Chord Left) - I think you will find that it definitely does distort on your iPhone, since they all appear to have faulty speakers that cannot deal with simple piano content at certain frequencies. Give it a try and look forward to your findings  

  • by redbuttonone,

    redbuttonone redbuttonone Mar 5, 2016 4:30 AM in response to GUE Diver
    Level 1 (0 points)
    Mar 5, 2016 4:30 AM in response to GUE Diver

    Hi GUE Diver,

     

     

    After reviewing all 23 pages here, I am seeing two different complaints involving the audio on the iPhone 6s.

     

     

    1. Audio quality in general. E.g. Agnes Obie's Chord Left does indeed cause major distortion to both of my replacements even at half volume. It also distorts on my iPad mini, iPad 3rd gen., laptop and iPhone 4. This song will throw a major beating to any small speaker device and is certainly a good test.

     

     

    2. Heavily distorted audio from ringtones, message alerts, video audio. This is a link to a short video on YouTube with this issue:   

     

    https://m.youtube.com/watch?v=H1Jco7QxAEE 

     

    This is my primary concern. A typical tell for this is that I'll start to see missed calls. The phone will not ring at all. I'll go into sound settings and test individual ringtones and get heavy distortion like n the linked video.

     

    I will be posting a collage video of all my replacements doing this in the next day or so. 

  • by redbuttonone,

    redbuttonone redbuttonone Mar 5, 2016 7:25 PM in response to redbuttonone
    Level 1 (0 points)
    Mar 5, 2016 7:25 PM in response to redbuttonone

    Here is a link to my video showing major distortion in multiple units.

     

    https://www.youtube.com/watch?v=OtOoJOxnCUs&feature=youtu.be

  • by Erdem95,

    Erdem95 Erdem95 Mar 6, 2016 8:37 AM in response to Craigus91
    Level 1 (0 points)
    Mar 6, 2016 8:37 AM in response to Craigus91

    This is happening to me.I am using iphone 6s for a month but i notice this issue recently.I went to the genius bar and there is no problem with their test but don't sound good for genius workers and me.She gave me new iphone 6s but this phone is the same.I still have distorted sound.I dont know what can i do, this is very disappointing.İ have restored my iphone 6s on recovery mode and dfu mode.Anything happens still same.This is very expensive phone in Turkey and all countries and this phone is my first iphone.I am very disappointed Apple, so this problem shouldn't be such an expensive phone.To tell the truth i really loved this software but i don't know this problem sourced from software or hardware.If this problem source from software it is really bad for Apple because they only trust their software.Briefly, i am waiting for new update 9.3.If they don't fix this problem i will never buy Apple products again.This issue seeing most sounds.Like Gary Jules Mad World, John Lennon İmagine or garageband's piano sounds.

  • by GUE Diver,

    GUE Diver GUE Diver Mar 16, 2016 12:24 AM in response to Erdem95
    Level 1 (4 points)
    Mar 16, 2016 12:24 AM in response to Erdem95

    iOS 9.3 Public Beta 7 - recently released and installed on my 6S ..... unfortunately, no sound improvement (same with previous Beta 6) - so can't possibly be software.

  • by Erdem95,

    Erdem95 Erdem95 Mar 21, 2016 4:33 PM in response to Craigus91
    Level 1 (0 points)
    Mar 21, 2016 4:33 PM in response to Craigus91

    Update 9.3.Nothing happens.No sound improvement.Still distorted sound...

  • by pethemilan,

    pethemilan pethemilan Mar 31, 2016 12:33 AM in response to Craigus91
    Level 1 (4 points)
    Mar 31, 2016 12:33 AM in response to Craigus91

    me too...

     

    Apple does not care about us...

  • by GUE Diver,

    GUE Diver GUE Diver Mar 31, 2016 2:40 AM in response to pethemilan
    Level 1 (4 points)
    Mar 31, 2016 2:40 AM in response to pethemilan

    I wonder whether the newly released iPhone SE now has a better speaker fitted .......

  • by Dens_Discover,

    Dens_Discover Dens_Discover Apr 7, 2016 11:25 PM in response to Craigus91
    Level 1 (4 points)
    Apr 7, 2016 11:25 PM in response to Craigus91

    As for me it was very helpfull to go switch ON the MONO-sound in the universal access settings. Distortion didn't dissappeared totally but really decreased.

  • by GUE Diver,

    GUE Diver GUE Diver Apr 8, 2016 3:13 AM in response to Dens_Discover
    Level 1 (4 points)
    Apr 8, 2016 3:13 AM in response to Dens_Discover

    Unfortunately, this 'tweak' really makes no difference at all - just try the aforementioned Agnes Obel track (Chord Left).

     

    To be perfectly honest, no amount of messing around and changing various settings is going to make any significant difference whatsoever - because this is clearly a HARDWARE fault with the speaker itself.

     

    Just installed iOS 9.3.2 Public Beta 1 and the newest software makes no difference either ....... as expected

     

    I would be extremely surprised if the iOS software itself ever resolved the issue and if it did, would be interested to know why it took so long and wasn't addressed by Apple in earlier software updates.

  • by Seanbenoy01,

    Seanbenoy01 Seanbenoy01 Apr 14, 2016 6:34 PM in response to GUE Diver
    Level 1 (4 points)
    Apr 14, 2016 6:34 PM in response to GUE Diver

    i have an idea about what could be the problem. this is my 3rd iPhone 6s Plus with the distorted sound issue. Seems to me that the speaker is possibly wired incorrectly. Speaker drivers use a positive and negative connection. If the connection is backwards then it will still produce sound but the drivers will fire in the opposite direction. The speaker is not designed to fire in the opposite direction and can cause distortion. I've wired speakers backwards before and have witnessed the same issue no matter the size of the driver.

  • by Seanbenoy01,

    Seanbenoy01 Seanbenoy01 Apr 14, 2016 6:42 PM in response to Seanbenoy01
    Level 1 (4 points)
    Apr 14, 2016 6:42 PM in response to Seanbenoy01

    Also it is a fact that there is a smaller speaker in the 6s and 6s plus models To make room for the haptic engine....but apple claims that its a better speaker then any other gen iPhone.

  • by Seanbenoy01,

    Seanbenoy01 Seanbenoy01 Apr 16, 2016 4:17 PM in response to Seanbenoy01
    Level 1 (4 points)
    Apr 16, 2016 4:17 PM in response to Seanbenoy01

    I Just replaced my iPhone 6s Plus for the 4th time. Still the issue remains. while at the Genius Bar we tested Agnes obel-chord left on multiple devices. every single device had the distortion. Including the 6s, 6, 6p, 5s, and 5. Also tested on a galaxy s6 and a blackberry priv. We also tested it on the iPhone SE. All had the same distortion to some level. The blackberry sounded the best but still had noticeable distortion. Fact of the matter is the iPhones have a very small speaker that is being pushed beyond its limit. As iPhones keep getting thinner, so do their components. when it comes to loudspeakers, smaller is NOT better.

  • by GUE Diver,

    GUE Diver GUE Diver Apr 18, 2016 6:08 AM in response to Seanbenoy01
    Level 1 (4 points)
    Apr 18, 2016 6:08 AM in response to Seanbenoy01

    I guess that means that the few users who reported eventually getting perfectly working phones (after several replacements), were actually mistaken and in fact all phones have a poor speaker unit.

     

    Probably why Apple never resolved the issue.

     

    Such is life and let's hope that one day Agnes Obel (Chord Left) will play perfectly on an iPhone

  • by MuzMac,

    MuzMac MuzMac Apr 24, 2016 2:47 AM in response to Craigus91
    Level 1 (8 points)
    Apr 24, 2016 2:47 AM in response to Craigus91

    Hi Guys

     

    Well I traded my iphone 6 for a 6s plus and had all the issues as reported here. Thorouly dissapointed I returned to the Apple store and got a replacement. And ... no change...... still horrible distortion. Took the second one back and was asked if I set the phone up as a 'new phone' or restored a backup from my old iphone 6 ? and in truth each time it was a restored back up I used. So I wiped the phone and started again, this time setting it up 'as new' and the same phone that had all the problems now works perfectly so far as I can see ... no more distortion everytime I recieve texts etc ... happy days !

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