cassiemprpl

Q: The password reset email doesn't send.

My brother has had the same password for his Apple ID for a long time, but now it says that the password is incorrect. When he tries to reset it, Apple says that the email was sent, but he never receives it. Also, he has tried inputting his birthday, but that is not recognized correctly either. What can he do to login to his Apple ID?

 

iPod Touch 5, iOS 9.2

iPod touch, iOS 9.2

Posted on Mar 7, 2016 4:10 PM

Close

Q: The password reset email doesn't send.

  • All replies
  • Helpful answers