Q: how to contact apple support when unable to retrieve apple id
my phone has completely frozen on the update software page and there i can't turn it off or do anything at all. it won't even let me restore it.
i am away on holidays and nowhere near an apple store, I'm trying to do apple support via email but its asking for my serial number which i can't get because my phone isn't working. can anyone help me? thanks
iPhone 6
Posted on Mar 8, 2016 4:08 PM
by Ingo2711,Apple recommended
iPhone
Did you try this page?
If you synced with your computer and iTunes, the serial number can be found as well, check this article:
Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support
Posted on Mar 9, 2016 12:14 AM