Tasos AS

Q: Notes crash when opened (Mac)

The problem that I have is that when I try to open notes is that when the window pops up, then there is the colourful wheel that keeps spinning around and doesn't leat me use the app. I have tried to force quit and re open but no luck. Have tried also to restart the computer and then open notes but still the same problem. As you will see in the specs I have a 16GB or RAM, which is not supported by Apple but still the first few days I got it, it worked fine with no problem. Anything you can suggest to fix the problem? Thank you for your time.

 

Specs:

MacBook Pro (13-inch, Mid 2012

2.5 GHz Intel Core i5

16 GB 1600 MHz DDR3

Intel HD Graphics 4000 1536 MB

 

Operating System:

OS X El Capitan (version 10.11.3)

 

Notes version 4.2

OS X El Capitan (10.11.2)

Posted on Mar 8, 2016 11:14 AM

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Q: Notes crash when opened (Mac)

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 8, 2016 4:32 PM in response to Tasos AS
    Level 10 (208,000 points)
    Applications
    Mar 8, 2016 4:32 PM in response to Tasos AS

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Tasos AS,

    Tasos AS Tasos AS Mar 9, 2016 11:44 AM in response to Linc Davis
    Level 1 (8 points)
    iTunes
    Mar 9, 2016 11:44 AM in response to Linc Davis

    Marker - 9 Mar 2016, 21:36:29

    Mar  9 21:36:32                -1034 Notes[1792]: Invalid connection

    Mar  9 21:36:32                -1034 Notes[1792]: Generic XPC error: Connection invalid. This may indicate version mismatch

    Mar  9 21:36:37                -1034 spindump[347]: Saved hang report for Notes version 4.2 (549.10.1) to /Library/Logs/DiagnosticReports/Notes_2016-03-09-213637_             -1034.hang

     

    Wherever you see some gaps there was my name there so I deleted it. Thank you for your support.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 9, 2016 12:03 PM in response to Tasos AS
    Level 10 (208,000 points)
    Applications
    Mar 9, 2016 12:03 PM in response to Tasos AS

    Do you synchronize Notes with a network service such as iCloud?

    Did you have this problem before you installed the out-of-spec memory?

  • by Tasos AS,

    Tasos AS Tasos AS Mar 12, 2016 1:04 AM in response to Linc Davis
    Level 1 (8 points)
    iTunes
    Mar 12, 2016 1:04 AM in response to Linc Davis

    Yes I do synchronise Notes with iCloud and not in the beginning when I installed it .