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Mar 10, 2016 9:41 AM in response to stubbono9by alex_h1,Hello stubbono9,
Thanks for using Apple Support Communities.
I understand you're trying to import photos from an iPhone to your Windows PC. To start, only photos that have been taken on your iPhone, or are located in your Camera Roll can be imported. For help with importing photos to your Windows PC please take a look at the information below.
Import photos and videos to your Windows PC
Before you import your photos and videos:
- Unlock your iOS device using your passcode.
- Make sure that your iOS device trusts the computer that you're using to import your media to.
When you import photos and videos from your device to your computer, some might be rotated incorrectly. To play videos on your computer at the correct orientation, use iTunes for Windows.
If you can't import your photos to your computer, or your computer doesn't recognize your iPhone, iPad, or iPod touch as a camera, learn what to do. Windows XP might not be able to import videos larger than 500MB without iTunes installed, a third-party program, or updated drivers.
Learn how to import photos and videos for Windows 10, Windows 8, or Windows 7.
Import photos and videos from your iPhone, iPad, or iPod touch to your computer
Take care.
