kheil_03
Level 1 (0 points)

Q: external hardrive cant mount

hi, im having a problem with my external hardrive seems corrupted and unreadable.

i have a 1.5 tb toshiba external hardrive.

it can't mount.

Not appearing on desktop.

Posted on Mar 9, 2016 7:32 AM

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kheil_03

Q: external hardrive cant mount

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  • Helpful answers

  • by Limnos,

    Limnos Limnos Mar 9, 2016 7:36 AM in response to kheil_03
    Level 9 (54,621 points)
    Mac OS X
    Mar 9, 2016 7:36 AM in response to kheil_03

    You posted this in a forum dealing with computer that are 13 years old and older. Did you mean to do that?  You need to tell us what type of connection the drive has, which operating system version you are using on your computer.

     

    Does the drive appear in Disk Utility?

  • by Allan Jones,

    Allan Jones Allan Jones Mar 9, 2016 9:13 AM in response to kheil_03
    Level 8 (35,316 points)
    iPad
    Mar 9, 2016 9:13 AM in response to kheil_03

    From Apple's article, "How to Write a Good Question":

     

    To help other members answer your question, give as many details as you can.

    • Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
    • Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
    • Describe the problem, and include any details about what seems to cause it.
    • List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

  • by K Shaffer,

    K Shaffer K Shaffer Mar 9, 2016 10:05 AM in response to kheil_03
    Level 6 (14,567 points)
    Desktops
    Mar 9, 2016 10:05 AM in response to kheil_03

    Have you been able to see or use Disk Utility to detect the external hard drive?

     

    Is the hard drive connected by USB or by a FireWire cable?

    Have you tried another known-good cable to troubleshoot?

     

    Are you using a powered hub to connect peripherals to the computer, if so it

    may be unable to power the drive; unless the drive has it's own power adapter.

     

    Although inconclusive, there was an Apple hardware test included with several

    model vintages of Apple computers; somewhat helpful but not always. The port

    in the computer may have issues; and the external enclosure may be bad while

    the hard drive inside it could still be OK.

     

    Good luck & happy computing!

  • by BDAqua,

    BDAqua BDAqua Mar 9, 2016 12:28 PM in response to kheil_03
    Level 10 (123,860 points)
    Mar 9, 2016 12:28 PM in response to kheil_03

    Open Activity Monitor in Uti;ities>Show all Processes, if fsck is running Force quit it.