Q: iPhone 6S freezes when using keyboard

Hi guys

My iPhone 6S (iOS 9.2.1) freezes when I use the keyboard, doesn´t matter in which program. After about 10-15 seconds the freeze stops, but only until I start typing again. The only why to solve the problem is to "quick restart" the phone holding down the sleep and home button and release the home button when the screen goes back to the home screen. I´ve already searched the net and tried serveral solutions, with no effect:

Complete reset

Reset settings

Deactivate iCloud for documents

Deactivate third party keyboards including emoji-keyboard

My best guess is that the problem has something to do with the phones RAM or iCloud sync in some way...

Any ideas!

Best regards

Mads

iPhone 6s, iOS 9.2.1

Posted on Mar 8, 2016 1:03 AM

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Q: iPhone 6S freezes when using keyboard

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by norm123,Helpful

norm123 Mar 18, 2016 11:42 PM in response to Samzonite
Community Specialists

Mar 18, 2016 11:42 PM in response to Samzonite

Hi Samzonite,

I understand that you are having issues with the keyboard on your iPhone. Let's see if we can get that worked out.

Based off the troubleshooting that you have done so far, it looks like you will need to restore your iPhone and set it up as new. Doing this will allow you to isolate the issue by syncing your content back over one by one. Take a look at the article below for more details about this.

How to erase your iOS device and then set it up as a new device or restore it from backups
https://support.apple.com/en-us/HT204686

Have a good day
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by Samzonite,

Samzonite Mar 18, 2016 11:47 PM in response to norm123
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Mar 18, 2016 11:47 PM in response to norm123

Your suggestions helped me om the right way and I found the sollution: deactivate iCloud drive :-)

Thank you very much!

Mads
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by norm123,

norm123 Mar 19, 2016 6:17 AM in response to Samzonite
Community Specialists

Mar 19, 2016 6:17 AM in response to Samzonite

Hey Samzonite,

Glad to hear that I got you going in the right direction to get this solved.

Take care
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Q: iPhone 6S freezes when using keyboard

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by norm123,★Helpful

by Samzonite,

by norm123,

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by norm123,Helpful