Vugriskl

Q: iCloud Problem

Hi,

 

i have a problem with iCloud, a can't manage storage ?

i can't accese to delete some of back up's ?

 

Pls help, what can i do ? IMG_6927.PNGIMG_6928.PNG

iPhone 5s, iOS 9.2.1

Posted on Mar 8, 2016 11:02 PM

Close

Q: iCloud Problem

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Mar 10, 2016 7:47 AM in response to Vugriskl
    Community Specialists
    Mar 10, 2016 7:47 AM in response to Vugriskl

    Hi Vugriskl,

    I understand your iCloud storage is almost full and you want to delete your backup to free up space.   Are you saying that you couldn't tap on the "Manage Storage" command under the "Your iCloud Storage is Almost Full" message above?   If you do not wish to purchase additional iCloud storage, I would highly recommend backing up your iPhone to iTunes before deleting the iCloud backup that you have.

    The resources below will explain your options:

     

    Make a backup using iTunes

     

    1. Open iTunes and connect your device to your computer. 
    2. Save content that you downloaded from the iTunes Store or App Store by clicking File > Devices > Transfer Purchases. Then wait for the transfer to finish. If you're using Windows and you don't see a File menu, hold down the Control and B keys.
    3. If you want to save Health and Activity data from your iOS device or Apple Watch, you’ll need to encrypt your backup: Select the box called Encrypt [device] backup and make a memorable password.

      Write down your password and store it somewhere safe, because there's no way to recover your iTunes backups without this password.


      If you don't need to save your Health and Activity data, you can make a backup that isn't encrypted. Just click Back Up Now. If you're using Windows click File > Devices > Back up (if you don't see a File menu, hold down the Control and B keys).
    4. After the process ends, you can see if your backup finished successfully in iTunes Preferences > Devices. You should see the name of your device with the date and time that iTunes created the backup. If you encrypted your backup, you should also see   beside the name of your device.

     

     

    iCloud storage upgrades and downgrades

     

    iCloud: iCloud storage management overview

     

    iCloud: Remove an iOS device backup from iCloud

     

    Take care,